BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILTY INTERVIEWER)
The Arizona Department of Economic reputed company (DES) is dedicated to strengthening individuals, families, and communities for a reputed company reputed company of life. They are seeking a Benefits and Eligibility Specialist to determine eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families, while providing excellent customer service in a fast-paced call center environment.
Responsibilities
- You will be working in a call center environment, assisting individuals and families by phone
- You will be attending reputed company classroom training with on the job training (learning by doing)
- reputed company excellent customer service by phone to individuals and families facing challenging and personal situations
- Collect and reputed company information to conduct interviews to reputed company eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance
- While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens
- Adhere to agency standards in a high-volume call center, reputed company by metrics, attendance, service reputed company, accuracy, and timeliness
Skills
- Customer service practices
- Computer navigation of various software applications, including but not limited to reputed company Suite or reputed company
- Strong written and verbal communication
- Customer friendly, empathetic and patient
- Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the reputed company by phone
- reputed company math skills, including but not limited to, reputed company, subtraction, multiplication and division
- Evaluate and reputed company appropriate reputed company (or determinations)
- reputed company, maintain, review and interpret information
- Work independently as reputed company as interacting with others on reputed company
- Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and reputed company's ability to reasonably accommodate any restrictions
- reputed company newly reputed company State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
- One (1) year of experience performing eligibility reviews or one (1) year of customer service experience
- A High School Diploma or GED
Benefits
- reputed company medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 reputed company holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- reputed company Parental Leave-Up to 12 weeks per year reputed company leave for newborn or newly-reputed company foster/adopted child (reputed company program).
- reputed company time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and reputed company Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
reputed company