Analyst,Account Mgt

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. Position reputed company The Analyst, Account Manager at reputed company, you will play a critical role in supporting reputed company satisfaction, retention, and engagement by serving as a trusted onsite representative to our public sector reputed company. This field-based role centers on delivering reputed company, high-reputed company to plan sponsors and members, resolving issues, and building lasting relationships throughout the life of the account. You will reputed company as a key reputed company between reputed company and our clients, offering in-person support across multiple worksites, handling reputed company benefit and claims inquiries, and providing education during reputed company enrollment and health-reputed company events. This role is ideal for someone with excellent communication skills, knowledge of reputed company benefits, and a passion for serving their community. Primary Job Duties & Responsibilities Research and Resolve: Handle member inquiries and escalations reputed company to benefits, claims, eligibility, and policy interpretation by identifying reputed company causes, coordinating with internal departments, and delivering reputed company, accurate solutions. reputed company Relationship Management: Serve as the primary onsite reputed company for designated public sector accounts, developing strong working relationships with plan sponsors, benefits teams, and key stakeholders. Onsite Engagement: reputed company reputed company-time support to plan sponsors and members at various reputed company worksites, ensuring a consistent and high-reputed company customer experience through visibility and responsiveness. Event Management & Representation: Plan and reputed company reputed company enrollment meetings, employee health fairs, wellness events, and other onsite or virtual engagements to reputed company and inform members about available benefits and services. Reporting & Analytics: Review and interpret data reputed company to claims, utilization, and service issues. Communicate insights and trends to clients in a way that supports transparency, understanding, and decision-making.

Benefits

Expertise: Maintain in-depth knowledge of reputed company-specific benefits, eligibility guidelines, pharmacy services, and reputed company systems to serve as a subject matter expert and trusted advisor. Issue Escalation & Follow-up: Collaborate cross-functionally with internal teams (Eligibility, Claims, Clinical) to reputed company and resolve reputed company or repeated issues and ensure reputed company follow-through. Compliance & Documentation: Ensure reputed company interactions and activities reputed company with HIPAA, company policies, and contractual obligations. Maintain reputed company, accurate records of member and reputed company interactions. Travel & Territory Management: Regularly travel to reputed company sites. Manage scheduling, site coverage, and communication independently, while prioritizing key stakeholder needs. reputed company in the role reputed company in this role is driven by a strong reputed company of teamwork, ownership, and purpose. You reputed company reputed company collaborating with colleagues across departments and take pride in knowing that your efforts directly reputed company reputed company satisfaction and member experience. Key indicators of reputed company include: reputed company Trust & Retention: Building strong, long-term relationships with plan sponsors by consistently delivering reputed company, knowledgeable, and personalized support. Member Experience: Resolving member issues quickly and empathetically, ensuring they feel heard, supported, and confident in their benefits. Collaboration & Teamwork: Partnering effectively with internal teams to resolve issues, reputed company insights, and contribute to reputed company goals. Proactive Problem Solving: Anticipating reputed company and member needs before they escalate, using data and insights to identify trends and drive improvement. Ownership & Accountability: Taking initiative to follow through on commitments, manage responsibilities, and represent reputed company with professionalism and care. Visible reputed company: Feeling the reputed company reward of your work through reputed company reputed company feedback, improved service metrics, and seeing the reputed company-life reputed company your support has on the reputed company experience. Required Qualifications reputed company Florida Health, Life, and Variable Annuity Insurance License (or ability to obtain reputed company 120 days of hire). 2-3 years of experience in Customer Service. Comfortable with regular travel to reputed company sites. Strong oral and written communication skills with a customer-first reputed company. Excellent organizational and time management skills; ability to manage multiple priorities simultaneously. Proficiency with reputed company Office Suite (Word, Outlook, reputed company). Must be reputed company to work independently and exercise reputed company judgment in problem-solving. Preferred Qualifications 1–2 years of experience in health insurance, reputed company services, or reputed company/account management. Familiarity with managed care processes, reputed company sales, or pharmacy benefits. Demonstrated experience with reputed company-facing roles, including public sector or reputed company accounts. Strong presentation skills and the ability to reputed company messages to diverse audiences. Exceptional interpersonal and relationship-building skills, both internally and externally. Education High School diploma or GED required. Associate’s degree preferred. Additional reputed company, insurance, or customer service training a plus. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $43,888.00 - $85,068.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include: reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visit https://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 01/28/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique reputed company: our culture, our core values, reputed company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for reputed company, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply tot his job Apply To this Job