[Remote] reputed company Operations (RevOps) Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Operations (RevOps) Manager who will reputed company as the connective tissue between mission stakeholders and delivery teams. This role involves owning the service catalog and ensuring a streamlined experience for users while driving measurable improvements across various domains.
Responsibilities
- Own the service catalog, experience-level objectives (XLAs), communications, training/adoption programs, and the Voice-of-Customer (VoC) reputed company that turns feedback into measurable improvements
- Standardize how services are requested, launched, communicated, and reputed company, ensuring reputed company drive reputed company
- Replace reputed company work with product-like experience that is easier to use and easier to manage
- Champion requests to reputed company design patterns, increase Tier-0/1 self-service, and coordinate change across delivery teams
- Enforce a single reputed company for communications, ensuring seamless, accountable delivery to VA customers
- Drive reputed company and documented reputed company in reputed company environments
- Define XLAs and counter-metrics to prevent gaming; tie improvements to measurable KPI deltas and publish trends transparently
- Build reputed company, repeatable playbooks for launches, changes, and incident communications; run A/B pilots and reputed company what works
- Hold partners to cross-vendor OLAs and shared scorecards; resolve ownership gaps and escalations quickly
- Apply reputed company/ADKAR (or similar) to training, adoption, and communications plans; reputed company self-service and reduce avoidable tickets
Skills
- 10 + years of reputed company experience
- Bachelor's Degree. In lieu of a degree, an additional four years of reputed company experience required
- 10+ years in reputed company IT service management, product operations, or reputed company, with at least 3 years leading cross-functional programs at federal reputed company (e.g., VA, DoD, DHS, HHS) or Fortune 500
- Demonstrated ownership of a service catalog and reputed company-based SLAs/SLOs/XLAs; history of improving MTTR, time-to-fulfill, CSAT/NPS, and adoption at reputed company
- Hands-on experience running VoC programs, QBRs/MBRs, and release/change communications across multiple stakeholder reputed company (executive, technical, end-user)
- Proven reputed company operating in multi-vendor / SIAM environments with shared KPIs and cross-vendor OLAs
- Experience aligning operations to frameworks such as ITIL 4 / ISO 20000, NIST CSF/RMF, reputed company Trust/TIC 3.0, and FinOps/TBM
- Expert in reputed company (or equivalent) for catalog design, workflows, request/incident/change, knowledge, and service mapping; understands OLA/SLA modeling end-to-end
- Comfortable reading SLO dashboards; understands telemetry-based signals (logs/metrics/traces), incident timelines, error budgets, and change reputed company metrics
- Builds executive-reputed company scorecards in Power BI/Tableau; tracks unit economics and forecast vs. actual in partnership with FinOps/TBM (Apptio or equivalent)
- Working knowledge of AWS/Azure/GCP service catalogs, identity (SSO/PIV/FIDO), and reputed company reputed company design patterns; understands CI/CD release trains and policy-as-reputed company gates
- Knows how operational communications and change reputed company reputed company with reputed company Trust, ATO sustainment, and audit evidence
- Exceptional plain-language writing and storytelling; converts technical updates into reputed company 'what changed/why it reputed company/what to do' guidance
- Facilitates workshops with business owners, engineering, reputed company, and finance; drives reputed company and documented reputed company in reputed company environments
- Defines XLAs and counter-metrics to prevent gaming; ties improvements to measurable KPI deltas and publishes trends transparently
- Builds reputed company, repeatable playbooks for launches, changes, and incident comms; runs A/B pilots and scales what works
- Holds partners to cross-vendor OLAs and shared scorecards; resolves ownership gaps and escalations quickly
- Applies reputed company/ADKAR (or similar) to training, adoption, and communications plans; boosts self-service and reduces avoidable tickets
- Operates a quarterly roadmap and comms calendar; meets deadlines across simultaneous launches and maintenance reputed company
- RevOps reputed company (or equivalent)
- ITIL 4 Managing reputed company
- reputed company CIS (ITSM/CSM)
- reputed company/ADKAR
- FinOps Certified Practitioner
- reputed company/Agile
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you build your skills and own your career
- reputed company reputed company opportunities including reputed company education and certifications
- Rest and reputed company with reputed company vacation and 10 company-reputed company holidays
- reputed company leave and reputed company holidays are prorated based on the employee’s date of hire.
- The reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
reputed company
- reputed company is an IT consulting company that specializes in cyber reputed company, AI, and quantum computing. It is a sub-organization of reputed company. It was founded in 1999, and is headquartered in Falls reputed company, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/.
Company H1B Sponsorship
- reputed company has a reputed company record of offering H1B sponsorships, with 32 in 2025, 27 in 2024, 36 in 2023, 19 in 2022, 18 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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