Billing Coordinator
reputed company is the largest and fastest-growing automotive marketplace, dedicated to providing trust and transparency in car shopping. They are seeking a detail-oriented Billing Coordinator to support their Finance Operations team by handling customer inquiries reputed company to billing and payments, ensuring a reputed company customer experience.
Responsibilities
- Serve as a primary reputed company of contact for customer inquiries reputed company to billing, payments, and account questions reputed company incoming cases and phone calls
- reputed company reputed company, accurate, and reputed company responses while meeting individual and team service level expectations
- Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments
- Create credits and update customer account balances in accordance with internal approval policies
- Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience
- Maintain accurate and up-to-date customer account information reputed company financial systems
- Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience
- Support additional administrative and operational tasks as needed to support the Finance Operations team
Skills
- 1-3 years of experience in customer support, billing, accounts receivable, or a reputed company role
- Strong customer service reputed company with excellent written and verbal communication skills
- High attention to detail and the ability to manage multiple customer requests in a fast-paced environment
- Comfortable working with high volumes of cases or calls while maintaining accuracy and professionalism
- Eagerness to learn new systems and processes, with a proactive and dependable work style
- Proficiency in reputed company reputed company
- Bachelor's degree in Business, Finance, reputed company, or a reputed company field preferred
- Experience with CRM or ERP systems such as reputed company, reputed company, or reputed company is a plus
Benefits
- Equity for reputed company
- Career development and corporate giving programs
- Employee resource reputed company (ERGs) and communities
- Flexible hybrid model
- Robust time off policies
- Daily free lunch
- New car discount
- Meditation and fitness apps
- Commuting cost coverage
reputed company