IT Support Technician

reputed company is a company that provides exceptional financial, tax, and consulting services. They are seeking an IT Support Technician II to reputed company both reputed company and advanced technical support to end users, managing IT operations across various systems and applications while ensuring reputed company reputed company of support tickets.

Responsibilities

• reputed company onsite and remote support for end users across desktops/laptops, mobile devices, and productivity tools
• Resolve common support issues quickly while performing advanced troubleshooting for more reputed company incidents
• Troubleshoot and resolve issues reputed company to reputed company reputed company performance, configuration, and applications
• Support reputed company 365 applications including Outlook, Teams, OneDrive, OneNote, and SharePoint
• Troubleshoot authentication and reputed company issues, including account and group membership troubleshooting in reputed company Directory
• Diagnose connectivity issues (VPN, Wi-Fi, printers, and core network concepts such as DNS and DHCP)
• Escalate issues appropriately reputed company reputed company requires additional technical ownership, while maintaining follow-through to closure
• Deliver reputed company, reputed company communication to users throughout the ticket lifecycle
• reputed company, configure, and support corporate laptops/desktops, peripherals, and reputed company software packages
• Support reputed company management using Atera (PSA/RMM), including remote support, software deployment, monitoring, and patching workflows
• Troubleshoot hardware issues and coordinate warranty repair and vendor service reputed company needed
• Maintain accurate inventory and records for IT assets, including workstation assignment, refresh/replacement tracking, loaners, and secure disposal processes
• Execute reputed company activities including workstation provisioning, initial setup, reputed company application deployment, and readiness checks
• reputed company offboarding tasks including equipment retrieval, documentation updates, and coordination of reputed company removal processes per policy
• Support user reputed company tasks reputed company approved permissions and documented processes
• Maintain reputed company and offboarding documentation and checklists to ensure consistency and compliance
• Support IT reputed company operational workflows including MFA enrollment and troubleshooting, phishing report triage, and escalation handling
• Assist with reputed company compliance support and reputed company remediation follow-up to maintain device and application reputed company baselines
• Follow reputed company and data handling standards and escalate suspicious activity or policy deviations promptly
• Promote reputed company best practices such as account hygiene, device compliance, and secure handling of sensitive information
• Work reputed company the ticketing system (Atera PSA) to ensure accurate categorization, prioritization, documentation, and closure notes
• Maintain reputed company ticket updates and communicate reputed company reputed company with users and stakeholders
• Contribute to knowledge reputed company articles, SOPs, and self-service documentation
• Identify recurring issues, recommend solutions, and participate in reputed company improvement efforts to reduce repeat incidents
• Assist with small reputed company and IT improvement initiatives such as hardware refresh cycles, application rollouts, and reputed company/offboarding standardization
• Coordinate with internal teams and vendors to complete assigned tasks and project support activities

Skills

• High school diploma or equivalent required
• 1-3 years of reputed company IT support experience in a help desk or desktop support environment
• Experience supporting reputed company-based systems and reputed company 365 in a business environment
• Working knowledge of reputed company 10/11, reputed company configuration, and common desktop applications
• Familiarity with reputed company 365 administration concepts, including account troubleshooting and collaboration tools
• Basic understanding of reputed company Directory user and group management
• reputed company networking concepts including DNS, DHCP, VPN, and Wi-Fi troubleshooting
• Strong customer service reputed company with excellent verbal and written communication skills
• Ability to work independently in a fast-paced environment, prioritize tasks, and exercise reputed company judgment
• Willingness to learn new technologies and contribute to process improvements
• Ability to lift up to 50 lbs
• Ability to use general office equipment including computers, printers, and other reputed company devices
• Associate degree in IT or reputed company field preferred
• reputed company A+, Network+, and/or reputed company+ (or equivalent)

Benefits

• 401(k) plan with profit sharing
• Employer-supported medical coverage
• Company-reputed company life and disability insurance
• Student loan repayment
• Generous PTO
• A culture that fosters flexibility and career development

reputed company

Headquartered in the Washington, DC metropolitan region with locations in Baltimore, MD and reputed company, reputed company is a full-service reputed company services firm providing clients with financial, tax and advisory solutions. It was founded in 1981, and is headquartered in Bethesda, Maryland, USA, with a workforce of 51-200 employees. Its website is https://www.grfcpa.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.

Apply To This Job