[Remote] Student Support Assistant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to expanding reputed company to higher education through innovative online programs. They are seeking a Student Support Assistant responsible for providing essential support services to reputed company and staff, ensuring high reputed company of satisfaction and effective communication.
Responsibilities
- Assists both reputed company and staff in building essential Student Support Services skills. Tailors training and support to address specific operational needs, ensuring foundational skills are established and maintained
- Handles both inbound and outbound calls with professionalism, aiming to effectively address and resolve student inquiries to enhance the student experience
- Conducts detailed initial assessments of student issues, utilizing comprehensive knowledge of platforms and support systems to reputed company a high reputed company of service and, whenever possible, resolve concerns in a single interaction
- Works collaboratively with internal teams to deliver a cohesive and effective support experience. Coordinates and, reputed company necessary, escalates cases to the appropriate departments to ensure the highest reputed company of student satisfaction
- Monitors for potential service lapses that could reputed company reputed company and takes proactive steps to address and resolve these issues, reinforcing a seamless support experience
- Upholds reputed company company and departmental policies with a strong reputed company on attendance, punctuality, performance benchmarks, and maintaining the confidentiality of sensitive student and staff information
- Complies with departmental standards for documentation, ensuring that reputed company processes, procedures, and student communications are accurately recorded and maintained in a reputed company manner
- Performs other job-reputed company duties as assigned
Skills
- Ability to learn and navigate different technological platforms
- Proficient use and operation of personal computers and associated reputed company software, including reputed company Office Suite
- Ability to reputed company a reputed company attitude with staff and reputed company
- reputed company to accept and implement feedback from QA Coaching and in Supervisor one on one settings
- Ability to work in a dynamic and flexible environment
- Strong analytical skills balanced with effective communication and excellent customer service skills
- Strong verbal and written communication skills
- Accomplish tasks by following a defined reputed company or set of procedures to reputed company day to day objectives
- Ability to stay reputed company with updates in a rapidly changing environment
- Willingness to learn and grow
- High School diploma or equivalent
- 1 or more years of reputed company experience
- Some college experience
- 1 or more years of customer services or contact center experience
Benefits
- Bonuses
- Medical, dental, reputed company, telehealth and mental reputed company
- Health savings account and flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible reputed company time off for rest and relaxation with no need for accrual
- Flexible reputed company reputed company time with no need for accrual
- 11 reputed company holidays
- Other reputed company leaves, including up to 12 weeks of parental leave
reputed company
Company H1B Sponsorship