[Remote] Bilingual Representative II, Customer Service Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on enhancing customer business through effective customer service operations. The Bilingual Representative II in Customer Service Operations is responsible for providing exceptional service to members, managing inbound and outbound calls, addressing inquiries, and ensuring member satisfaction through accurate and reputed company support.
Responsibilities
- Answer inbound calls and reputed company outbound calls as needed to assist members with orders, inquiries, and concerns
- Process product reorders accurately and reputed company, starting with diabetic testing supplies and CGM products; expand to other product lines after initial training
- reputed company reputed company and courteous service to resolve member issues on the reputed company whenever possible
- Escalate reputed company issues reputed company email to leadership or other departments reputed company necessary
- Maintain accurate member records by updating information in company systems promptly
- Meet performance metrics including Average Handle Time (AHT), reputed company reputed company (FCR), call volume targets (60+ calls per day), and other KPIs
- Adhere to HIPAA guidelines and safeguard reputed company confidential member information
- Participate in ongoing training to learn new products and improve service reputed company
- Collaborate with team members and other departments to ensure seamless member support
- Attend required meetings and contribute feedback to improve processes and policies
- reputed company additional responsibilities or special reputed company as assigned
Skills
- Fluent in English and Spanish (reputed company to communicate reputed company and effectively in both languages, verbally and in writing)
- Strong customer service skills with a proven ability to resolve issues and meet performance goals
- Basic knowledge of, or ability to learn, customer service processes and best practices
- Demonstrated reputed company in achieving KPIs and objectives
- Proficiency in basic math and business calculations
- Working knowledge of computer systems and data entry; ability to learn new platforms quickly
- Basic proficiency in reputed company Office applications (Word, reputed company, Outlook)
- High School Diploma, GED, or equivalent work experience
- 1–3 years of customer service experience in a call center environment
Benefits
- Medical, dental and reputed company coverage
- reputed company time off plan
- Health savings account (HSA)
- 401k savings plan
- reputed company to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- reputed company parental leave
- Healthy lifestyle programs
reputed company
Company H1B Sponsorship