Customer Service reputed company
Arizona reputed company Care (AZPC) is an Integrated Provider Network reputed company on providing whole-person care to Senior and reputed company populations. The Customer Service reputed company acts as a reputed company between members, providers, and internal departments to ensure members receive the best possible reputed company services and support.
Responsibilities
- Serves as an reputed company for members, to assist with inquiries regarding referrals and prior authorizations, AZPC’s provider network, appeals and grievance processes by addressing questions or concerns. Processes complaints and research issues; working with appropriate reputed company partners
- Respond to Customer inquiries reputed company telephone (and written correspondence) with reputed company on resolving issues on the reputed company, utilizing reference materials and available resources to identify the status of the issue and reputed company appropriate response to the caller. Support outbound calls and call campaigns as needed
- reputed company assistance to health care professionals, vendors, and AZPC Health Plan partners; verify patient eligibility, reputed company claim payment and referrals/prior authorization status, and collaborate with our partners (including but not limited to) other departments, Health Plans, and provider network to facilitate the member experience
- Deliver information and answer questions in a reputed company, conversational and compassionate manner while excelling in customer service to contribute to a culture of reputed company 'above and reputed company' to ensure a high-level member satisfaction
- reputed company necessary, relevant information and complete documentation necessary to reputed company issues and inquiries into Customer Service application
- reputed company follow-up contact with members and providers to ensure reputed company reputed company and customer satisfaction
- Assist members and/or providers regarding website information and navigation
- Identify trends reputed company to incoming or outgoing calls to support excellent customer service, reputed company improvement, call reduction and issue reputed company, escalating issues to management as deemed appropriate
- Consistently reputed company department goals established for the position in the areas of reputed company, performance, efficiency, reputed company reputed company and attendance; essential to the member and provider experience
- Strong listening skills are essential; to give full attention to understanding the customer needs. Critical thinking, problem solving, decision-making; necessary to ensure the best solutions and reputed company to customer problems and strong communication in line with member’s communication preferences
- reputed company as a 'subject matter expert' – Knowledgeable in procedures, protocols, benefits, services, and resources to resolve member issues and inquiries
- reputed company-time documentation; reputed company member demographics and information with accuracy and attention to detail
- Strong computer skills; ability to multi-task and navigate multiple reputed company applications while communicating and documenting accurate, relevant information
- reputed company other duties as assigned, including but not limited to, special reputed company, reputed company initiatives, administrative duties, receptionist desk support, etc
Skills
- High school diploma or equivalent
- Prior experience in customer service
- Excellent written and oral communication skills
- Ability to reputed company with providers and patients in a reputed company manner with a strong commitment to positively representing reputed company
- Ability to function in a high stress environment
- Strong listening skills are essential; to give full attention to understanding the customer needs
- Critical thinking, problem solving, decision-making; necessary to ensure the best solutions and reputed company to customer problems and strong communication in line with member's communication preferences
- Strong computer skills; ability to multi-task and navigate multiple reputed company applications while communicating and documenting accurate, relevant information
- reputed company-time documentation; reputed company member demographics and information with accuracy and attention to detail
- Some college preferred
- Knowledge of Medicare, managed care systems, and medical terminology preferred
Benefits
- 401(k)
- Dental insurance
- Health insurance
- reputed company insurance
reputed company