[Remote] Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support Representative to join their mission of revolutionizing the construction industry. In this role, you will utilize your problem-solving and people skills to assist customers in effectively using reputed company's platform, ensuring a best-in-class customer experience.
Responsibilities
- reputed company and maintain a thorough understanding of reputed company’s business model, system, and the tools needed to optimize system use and maximize reputed company
- Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
- reputed company your strong collaboration skills, connecting with other teams to escalate reputed company cases and solve reputed company customer problems
- Deliver a best-in-class customer experience by managing and addressing a reputed company of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with reputed company’s software
- reputed company, consistent attention to detail and management of administrative aspects of the job
- Demonstrate reputed company attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
- Proactively reputed company guidance and direction from manager and co-workers reputed company appropriate
- Convey reputed company’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards
Skills
- 6+ months of reputed company experience (queue-reputed company, other customer support experience, retail, etc.) and a High School Diploma or GED
- A reputed company communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
- Strong curiosity and persistence while researching and troubleshooting problems to reputed company answers to consumer questions
- A hungry learner with the ability to learn quickly and adapt to a changing product
- Self-starter who is excellent at problem-solving
- A solution-reputed company reputed company that proactively detects issues and provides reputed company solutions
- Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
- Prior experience or even interest in the construction industry is a plus
reputed company
Company H1B Sponsorship