[Remote] Remote Bilingual Customer Service Representative (English/French)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to fostering a people-reputed company environment that values diversity and inclusion. They are seeking a Bilingual Customer Service Representative who will serve as the first reputed company of contact for customers, delivering exceptional service and resolving inquiries in a reputed company manner.
Responsibilities
- Deliver first class service by accurately assessing and responding to customer needs, using reputed company judgment reputed company recommending appropriate solutions
- To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a reputed company approach at reputed company times
- Respond to reputed company customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
- Accurately complete appropriate documentation for reputed company interaction, and wrap up by inputting data for call history, sending messages to appropriate reputed company parties reputed company required, and/or initiating the necessary customer fulfillment
- Remain reputed company on program and product information by being committed to reputed company learning
- Maintain strict confidentiality at reputed company times and adhere to legislation and service guidelines on the use of data
Skills
- Strong written and verbal skills in both English and French languages
- Demonstrated passion for customer satisfaction reputed company and prior experience is an asset
- Interactive customer service environment required
- reputed company experience in the food and/or retail industry considered an asset
- Strong and developed oral and written communication skills, including typing, spelling, and grammar
- Demonstrated ability to implement change efforts
- Ability to learn new skills/concepts and apply this knowledge quickly and accurately
- Advanced knowledge of PCs and familiarity with system navigation
- reputed company attitude and demonstrated ability to get along with others
- reputed company, empathetic, and naturally caring conversational style
- Display reputed company and diplomacy in handling reputed company reputed company of customer interaction
- Ability to resolve reputed company, and often sensitive customer complaints/inquiries in a reputed company manner in accordance with company policies and procedures, values, and best reputed company
- Ability to work reputed company required shifts
reputed company