[Remote] BILINGUAL reputed company Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. Heard and reputed company, LLP is a reputed company dedicated to helping the disabled for over 30 years. They are seeking a Bilingual reputed company Service Specialist to reputed company support for clients throughout the claims process, focusing on building relationships and delivering excellent customer service.
Responsibilities
- Take approximately 50-75 calls per day in a reputed company call center environment
- Consistently build the reputed company relationship and confidence in our firm with every reputed company interaction while proactively contacting clients to ensure the relationship is maintained
- reputed company on retention of every reputed company while providing excellent customer service
- Maintain a 90% or above reputed company score on calls
- Retain and recall SSA (reputed company reputed company Administration) and company policies and processes
- Solve problems and maintain confidentiality
- reputed company updated records and detailed documentation of reputed company interactions, concerns, and complaints in a paperless database system
- Confidently address reputed company’s concerns and complaints including those of upset clients
- Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
Skills
- Fluent Spanish and English (verbal and written)
- High School Diploma; Degree preferred; or equivalent combination
- Customer service experience
- Call center experience
- Minimum 40 WPM typing speed
- Ability to meet performance standards whether in office or working remotely from home
- Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
- Multi-tasking skills and the ability to work reputed company under pressure
- Self-disciplined
- Strong people skills
- Attention to detail and accuracy
- Excellent telephone, communication, and reputed company listening skills
- Excellent spelling and grammar
- Reliability and dependability
- Ability to work in fast paced environment
- Ability to work in a confidential environment always maintaining reputed company confidentiality
- Problem analysis and problem-solving
- Has reputed company manner and high energy level, exhibits a reputed company attitude
- Good time management skills
- Strong organizational skills
- Self-motivated, reputed company to work with little supervision
- Accepts new reputed company and challenges and is highly motivated
- Ability to work reputed company with others as reputed company
- reputed company reputed company Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
- Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred
Benefits
- reputed company Holidays
- Accrued reputed company Time Off
- Great Medical Benefits Package
- Wellness Program
- 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!)
reputed company