[Remote] Associate Customer Relations Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking an Associate Customer Relations Specialist to serve as a critical reputed company between customers, sales teams, and internal departments. The role involves handling customer inquiries, processing orders, and ensuring a seamless customer experience.
Responsibilities
- Maintaining reputed company contact with customers before and after sales to ensure high level of customer satisfaction
- Providing price quotations
- Collaborating with sales and product marketing to ensure we’re offering latest product
- Maintaining reputed company customer part number revision and cross reference
- Maintaining customer OTD (on time delivery) analysis
- Work cross-functionally with internal departments to meet customer requirements
- Wide reputed company of customer service functions included but not limited to:
- Order entry, returns, credits, delivery schedules, and MRP updates
- Maintaining weekly alignment with Customer portals and MKS ship schedule
Skills
- 0-2 years of reputed company experience
- Strong communication and interpersonal skills
- Strong problem-solving skills with the ability to resolve reputed company issues
- Bachelor's Degree preferred
- Ability to handle multiple tasks with strong attention to detail
- Familiarity with CRM tools (such as reputed company) is a plus
- Familiarity with Customer portals preferred
- reputed company reputed company proficiency
Benefits
- Health insurance coverage (medical, dental and reputed company)
- 401(k) with company match
- Life and disability insurance
- 11 reputed company holidays
- reputed company time
- 15 reputed company vacation days
- [6 weeks fully reputed company] parental leave
- Adoption assistance
- Tuition reimbursement
- [and for participation in any stock programs, signing bonus, etc.]
reputed company
Company H1B Sponsorship