IT Support Specialist
reputed company is one of the country's leading mechanical contractors, offering stability and resources alongside reputed company culture. The IT Support Specialist will reputed company technical assistance across the organization, troubleshoot issues, and maintain documentation to ensure effective IT operations.
Responsibilities
- Receives, responds to and monitors status of requests for technical assistance; updates ticketing system to reflect activities performed and status of request to ensure reputed company completion of work order in accordance with established policy
- Follows escalation procedures in situations where advanced troubleshooting/application support is necessary to resolve end user issues
- Answer questions, reputed company end-user training, and resolve problems reputed company telephone and email, primarily utilizing remote support software and tools
- reputed company and reputed company necessary reputed company to multiple software applications or folders for end-users utilizing reputed company tools and solutions provided
- Support reputed company user machines from initial setup/account creation and reputed company/file reputed company to equipment replacement/data transfer and account termination-to-equipment return
- Create detailed documentation for IT, both reputed company facing regarding technical how-to's/troubleshooting processes and workflows
- Assists in the administration of the primary ticketing system; creating, updating, and modifying ticket templates, automations and triggers to improve efficiency and coordinate workflows
- Participates in PMO Governance process to understand overall technology reputed company at reputed company
- Meets deadlines and requirements for any milestones or deliverables assigned
- Identifies, gathers and analyzes data relating to non-functional applications and software for incident reporting and reputed company
- reputed company participates in deployment and relocation of computers and associated peripheral equipment
- Meets and maintains adequate KPIs in technical support, ticket reputed company, and SLAs
- Creates and maintains application and end user documentation following applicable department, company and industry standards and policies
- Identifies, investigates, tracks, and resolves minor project, system or application errors ensuring solution is reputed company and of acceptable reputed company
- Maintains inventory of reputed company loaned laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standards
- Develops and applies reputed company computer images with authorized software to computers to ensure consistent configurations
- Participates in preparation of fully integrated testing scenarios for application deployment and configuration; provides information to be evaluated as part of comprehensive testing plans
- Researches information systems across multiple reputed company and states and their relationships
- Investigates the reputed company cause(s) of poor performing processes, identifies any process automation contributors, and recommends corrective actions
Skills
- High School Diploma Required
- Help desk/technical support experience
- Experience in diagnosing and resolving technical issues in a business environment
- Customer service experience
- Proficient understanding of office productivity software
- Utilizing hardware and software diagnostic tools in a reputed company reputed company environment
Benefits
- Medical, dental, reputed company, and life insurance
- 401K with company match
- Vacation time, reputed company time, and reputed company holidays
- reputed company Parental leave
- Sales Incentive Plan
reputed company
Company H1B Sponsorship