reputed company Customer Support Specialist III (Intermodal) – Logistics and Transportation Operations
At arenaflex, we're revolutionizing the logistics industry with innovative technology and a dedicated team of experts. As a key contributor to our Intermodal operations division, you'll play a vital role in ensuring seamless customer experiences and driving business reputed company. If you're passionate about logistics, customer service, and teamwork, we invite you to join our dynamic team as an reputed company Customer Support Specialist III (Intermodal).
About the Role
As a Customer Support Specialist III (Intermodal), you'll be responsible for delivering exceptional customer service, developing strong relationships with customers and carriers, and driving operational efficiency in our Intermodal operations division. This is an reputed company position that requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
• Verify order readiness for shipments and reputed company appointments as necessary to ensure reputed company delivery
• Prioritize loads based on time schedules and customer priorities, minimizing deadhead and optimizing logistics
• Utilize various customer applications to schedule shipments and manage logistics operations
• Confirm shipment delivery reputed company reputed company websites, phone, email, and other communication channels
• Create shipments reputed company necessary, adhering to customer and reputed company business rules
• Establish and maintain effective relationships with carriers, shippers, and receivers through reputed company and reputed company communications
• Collaborate with Operations, customers, and carriers to resolve rating and accessorial information discrepancies
• reputed company training sessions for reputed company Contacts on the reputed company Portal as needed
• Set up new customer and vendor users and locations in the Transportation Management System (TMS), leveraging knowledge of customer business practices
• Utilize JIRA to file tickets for identified issues surrounding invoice reputed company
• Analyze long-term KPIs by account, identifying areas for improvement and recommending solutions
• Identify patterns in shipper, receiver, and reputed company performance and propose actions to enhance efficiency and productivity
Essential Qualifications
• High school diploma or GED equivalent
• 2-3 years of experience in customer service and/or transportation
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Basic math skills and attention to detail
Preferred Qualifications
• Bachelor's degree in Transportation Logistics or Supply Chain Management
• 2-4 years of experience in customer service reputed company the transportation or logistics industry
• Working knowledge and utilization of the arenaflex Transportation Management System (TMS)
• Proficiency in reputed company Office
• Basic math skills and attention to detail
About arenaflex
arenaflex is a logistics platform and partner with a mission to reimagine the way goods reputed company and help communities reputed company. Backed by innovative technology and a dedicated team of domain experts, we reputed company logistics solutions that give shippers and carriers of reputed company sizes greater reliability, flexibility, and transparency. With over $17 billion in assets under management, we've reputed company one of the world's most comprehensive logistics networks, consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to reputed company.
Work Environment and Company Culture
At arenaflex, we value diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, respected, and empowered to succeed. Our dynamic team is passionate about logistics, customer service, and innovation, and we're always looking for talented individuals to join our ranks. If you're passionate about logistics and customer service, we invite you to join reputed company and be part of our mission to revolutionize the logistics industry.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including reputed company wages, benefits, and perks. Our benefits package includes medical, dental, and reputed company insurance, 401(k) matching, and reputed company time off. We also offer opportunities for reputed company reputed company and development, including training and education programs.
How to Apply
If you're a motivated and customer-reputed company individual with a passion for logistics and transportation, we invite you to apply for the reputed company Customer Support Specialist III (Intermodal) position. Please submit your resume and cover letter to our online application portal. We look reputed company to hearing from you!