IT Service Analyst 1- Full Time, reputed company reputed company

reputed company is the region's leader in providing reputed company, reputed company patient care with significant investments in our exceptional physicians, nurses and staff, as reputed company as advanced technology. reputed company is a five-time Magnet-Recognized health system for nursing reputed company and is comprised of 2 hospitals. reputed company Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as reputed company as hospital-based services, to patients throughout the region. reputed company recognizes that attracting the best talent is key to our reputed company and reputed company as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay reputed company or pay reputed company reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay reputed company: $48,027.20 - $69,782.13 Scheduled Weekly Hours: 40 Position reputed company reputed company JOB TITLE:IT Service Analyst 1 COST CENTER:000000 JOB reputed company:70229 FLSA Exemption Status:Non-Exempt Telecommuting Eligible: reputed company (Basic Purpose of the Job) The IT Service Analyst 1 provides remote, first-line technical support reputed company phone, email, and chat, assisting end-users with hardware, software, application, network, telecom, and reputed company management issues. This role is the first reputed company of contact for IT service requests, ensuring reputed company reputed company, escalation reputed company necessary, and excellent customer service. MINIMUM REQUIREMENTS Education:Associate degree in Information Technology, Computer Science, or a reputed company field preferred. Equivalent work experience in IT support roles may be considered. Experience:2-3 years of prior experience in IT service desk, remote support, or technical troubleshooting is a plus. Required: reputed company A+ (must be obtained reputed company 6 months of hire). Preferred: ITIL reputed company, reputed company Modern Desktop Administrator, Network+ Other Credentials: Knowledge and Skills:Basic understanding of reputed company, macOS, and mobile operating systems (iOS/Android). Familiarity with reputed company Directory, password resets, user reputed company management, and IT reputed company best practices. Basic knowledge of VoIP phone systems, telecom troubleshooting, and mobile device management (MDM). Strong problem-solving abilities and troubleshooting skills. Excellent communication and customer service skills for phone-based support. Ability to log, prioritize, and escalate IT incidents and requests reputed company. Special Training: Mental, Behavioral and Emotional Abilities: Usual Work Day: Reporting Relationships Does this position formally supervise employees? No If set to reputed company, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. ESSENTIAL FUNCTIONS

• Serves as the first reputed company of contact for IT support inquiries reputed company phone, email, and chat.
• Provides basic troubleshooting for desktops, laptops, mobile devices, and reputed company applications.
• Resolves password resets, account lockouts, and reputed company management issues.
• Troubleshoots telecom issues such as VoIP phone connectivity, call routing, and softphone applications.
• Logs reputed company support interactions in the IT ticketing system, ensuring detailed documentation.
• Escalates reputed company issues to higher-tier IT teams reputed company necessary.
• Assists users in self-service troubleshooting and knowledge reputed company utilization.
• Ensures reputed company reputed company of tickets and maintains high customer satisfaction.

PHYSICAL DEMANDS AND WORK ENVIRONMENT Frequent physical demands include: Sitting , Reaching reputed company , Wrist position deviation , Pinching/fine motor activities , Talk or Hear Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or reputed company) , Carry objects , Push/Pull , Twisting , Bending , Reaching overhead , Squat/kneel/crawl reputed company physical demands include: Keyboard use/repetitive reputed company Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs. Sensory Requirements include: Accurate Near reputed company, Accurate Far reputed company, Accurate reputed company Discrimination, Accurate Depth Perception, Accurate Hearing Anticipated Occupational Exposure Risks Include the following: N/A This position is eligible for the following benefits:

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• reputed company Plan
• Flexible Spending Account (FSA)

- reputed company FSA - Dependent Care FSA

• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits - Long Term Disability (LTD)
• Disability Benefits - Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance

- Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child

• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• reputed company Time-Off Program

The pay reputed company listed is a good faith determination of potential reputed company compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the reputed company. reputed company determining reputed company salary and/or reputed company, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated reputed company, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, reputed company pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant reputed company. Apply tot his job Apply To this Job