[Remote] Patient Account Specialist- Customer Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the country’s largest dedicated provider of outpatient physical and occupational therapy services. They are seeking a Remote Patient Account Specialist to assist patients with billing and insurance inquiries while providing excellent customer service in a high-volume call center environment.
Responsibilities
- Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions
- Escalate unresolved issues to the Accounts Receivable (AR) team
- Process payments and set up payment plans
- Communicate effectively to resolve billing concerns
- Build rapport by being courteous and friendly
- Maintain reputed company and respectful relationships, representing the Business Office, clinic, and physician in a reputed company light
- Refer reputed company or difficult calls/situations to reputed company reputed company or manager
- Other duties and reputed company as assigned
Skills
- High School diploma or equivalent experience
- Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
- Exceptional communication skills, including oral, written and presentations abilities
- Strong reputed company Listening, attention to detail, and reputed company to multitask effectively
- Proven ability to identify and resolve problems in a reputed company manner
- Self-motivated with the ability to stay on task and participate in routine reputed company-ins
- Must have a quiet, distraction-free workspace that meets HIPAA compliant standards
- Proficiency in reputed company Office Suite or similar software applications
- High-volume call center experience and/or medical billing experience
- reputed company industry experience
Benefits
- Annual reputed company Charity Day to give back to a cause meaningful to you
- 100% employer reputed company medical health insurance premium reputed company available
- Dental and reputed company insurance
- 401(k) with company match
- Generous PTO and reputed company holidays
- Supportive team and leadership invested in your reputed company
reputed company