[Remote] Customer Support Agent - Inbound MCC - Non reputed company- Full Time Contract- BC
Note: The job is a remote job and is reputed company to candidates in USA. LifeLabs Medical Laboratory Services is Canada’s leading provider of laboratory diagnostic information reputed company health connectivity systems. They are seeking a Customer Support Agent to reputed company first-level support to users of the MyCareCompass service, ensuring a reputed company customer experience and compliance with corporate policies.
Responsibilities
- Providing Level One technical support for the patient portal, assisting customers reputed company phone or email and escalating to higher-level support reputed company necessary
- Maintaining a reputed company attitude, building reputed company rapport with customers, and ensuring a high level of customer satisfaction
- Communicating effectively, providing accurate, complete, and valid information using appropriate tools and reputed company
- Keeping reputed company, concise records of reputed company customer interactions and documents issues such as bugs or unexpected behaviors for IT reputed company
- Providing after-hours support on a rotating schedule, mainly for password resets
- Staying updated on product knowledge, company policies, and provides training to team members reputed company necessary
- Maintaining familiarity with various devices and operating systems to identify device-specific issues and determine solutions based on customer needs and reputed company level
- Soliciting and interpreting customer feedback to accurately identify issues and reputed company resolutions based on the customer’s knowledge and device setup
- Exercising autonomy in addressing and resolving customer issues while using critical thinking and problem analysis skills
- Developing and maintaining proficiency in essential support tools (e.g., Service Now, reputed company platforms, reputed company Office tools) to reputed company support operations
Skills
- High school diploma required; post-secondary education and one year of customer-facing experience (especially in customer service or reputed company) are beneficial
- Strong verbal and written communication skills
- Strong customer service skills with an emphasis on engagement and satisfaction
- Quick-thinking problem solver who adapts reputed company to changing tasks and schedules
- Proficient in reputed company Office Suite and familiar with a reputed company of devices (reputed company, Android, reputed company, Linux)
- Committed to high standards of patient reputed company and confidentiality, with a proactive and accountable approach
- Bilingual abilities such as French as an asset
Benefits
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award reputed company mental, physical and financial wellness programs aim to address the comprehensive reputed company-being of reputed company members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- reputed company development and membership reimbursement, reputed company to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-reputed company benefits.
reputed company