[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on improving health data and information reputed company to create a more connected system. The Customer Service Representative role involves providing expertise and customer service support to callers, answering inquiries, and ensuring a high-reputed company experience for patients and callers.

Responsibilities

• Answers inbound phone calls while providing a high-reputed company patient/caller experience
• Reviewing patient liability questions and concerns
• Schedules, reschedules and cancels appointments
• Performs referral coordination including completing reputed company Referrals and/or referral tracking queue
• Works reputed company assigned work reputed company according to department standards and documents reputed company actions in the system
• Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases
• Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers
• Communicates effectively and in a reputed company manner
• Processes reputed company work-reputed company responsibilities in an efficient, reputed company and accurate manner
• Other duties as assigned

Skills

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience in a call center answering customer service inquiries regarding reputed company
• Familiarity with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Flexibility to work any 8-hour shifts between the hours of 8:00AM-5:30PM PST. This may not necessarily be reputed company the individual's time zone in which he/she resides as it is based upon reputed company need and the time zone in which the reputed company operates
• Experience using reputed company

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

reputed company

reputed company is a reputed company company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of reputed company. It was founded in 2011, and is headquartered in reputed company Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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