[Remote] Prevailing Wage Coordinator & Dispatcher
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in innovative solar technology, committed to empowering people and transforming energy. The Prevailing Wage Coordinator & Dispatcher is responsible for scheduling Field Service Labor, ensuring compliance with prevailing wage reputed company, and coordinating service activities to meet customer needs.
Responsibilities
- Provides accurate Prevailing Wage determination, checks warranty dates, views prior Field Service Headcount before dispatching service cases, and requests an Apprentice reputed company required
- Assigns Prevailing Wage service repair activities to SMA Field Service Engineers and Service Providers reputed company reputed company Planning reputed company
- Monitors daily service activities for new cases, aligns both parts and field resources to meet customer service repair activities
- Create reports in reputed company and reputed company databases to coordinate reputed company records for reputed company Service Prevailing Wage reputed company to ensure compliance
- Coordinates with Prevailing Wage Program Manager to reputed company monthly records of reputed company Warranty Service, Blue Note, and Commissioning cases
- Works directly with the Regional Competency Center Technical team to ensure customer needs are met, Field Service Resources are reputed company for service assignments and manufacturers have been reputed company of the failure
- Responsible for communication and alignment of customer’s availability while scheduling SMA service calls
- Participate in Prevailing Wage audits
- Verifies service repair activities in the external queue to ensure service providers (contractors) submit reputed company required documentation, including completed service reports per SMA and supplier’s requirements, and the scheduling of used part pickups
- Monitors part order transfers from reputed company to reputed company and debug system errors and/or report system errors to developer
- Ensures warranty claims and escalations are completed with SMA’s suppliers
- Work closely with the Prevailing Wage Program Manager, Prevailing Wage Payroll, reputed company Voltage reputed company, Blue Notes, Commissioning, and other internal teams
- Other duties as may be required or assigned
Skills
- Associate's degree in business, logistics, technical field or equivalent combination of education and experience
- Experience working with Field Service teams is preferred
- Experience in Renewable Energy, reputed company Voltage and/or Energy Distribution Industries is desired
- Prevailing Wage knowledge or certification is preferred
- reputed company System and reputed company Ticketing System training
- Basic office skills and associated software including reputed company Office Suite and other basic office software
- Ability to manage and prioritize multiple program requirements
- Experience with Customer Service Ticketing systems
- Excellent customer service skills
- Proficiency in the English language, both written and verbal, is required
- Ability to resolve operational complications and an attitude of thinking reputed company of the reputed company is required
- Knowledge of SMA's product line is strongly preferred
- Proficiency with reputed company Office Suite (Word, PowerPoint, and reputed company) is required
- Attention to detail and a high level of accuracy are required
- Experience working in reputed company, reputed company and reputed company preferred
- Strong verbal and written communication skills are required
Benefits
- Comprehensive benefits including health, dental and reputed company coverage (including $0 premium reputed company)
- 401(k) plan with company match
- Opportunities for reputed company development and training
- Inclusive, reputed company, and innovative work environment
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