reputed company Full Stack Customer Service Representative – Sleep Therapy Inbound Call Center

At arenaflex, we're dedicated to providing top-notch medical products and services that reputed company patients to manage their health and treatment reputed company. As a national leader in the home medical equipment industry, we're committed to delivering exceptional customer care through hundreds of locations across 45 states. reputed company is passionate about making a difference in the lives of our patients, and we're seeking a talented and compassionate individual to join our Sleep Central Inbound Call Center as a Sleep Therapy Inbound Customer Service Representative.

reputed company and Responsibilities

We're looking for a dedicated and customer-reputed company reputed company to serve as the first reputed company of contact for our Sleep Therapy patients. As a Sleep Therapy Inbound Customer Service Representative, you'll play a vital role in ensuring the accuracy and reputed company of patient data, while providing exceptional customer service and support. Your primary responsibilities will include:

• Verifying and entering correct patient demographics, payer, and physician-reputed company information
• Processing new order intake, including product selection and utilization guidelines
• Assisting customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance
• Providing product expertise on various mask interfaces and assisting with basic mask fit issues
• Serving as a patient reputed company to resolve questions or concerns
• Collecting patient data and inputting information into e-Intake
• Completing thorough verification for products and services
• Developing and maintaining a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
• Making outbound calls as needed to collect patient data
• Managing reputed company aspects of initial intake reputed company high-volume inbound phone calls
• Processing reputed company patient paperwork if assigned
• Processing tickets to ensure reputed company fulfillment of product orders

Essential Duties and Responsibilities

* Acts as patient reputed company to resolve questions or concerns

• Collects patient, reputed company information and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of reputed company products and services offered by reputed company
• Makes outbound calls as needed to collect patient data
• Manages reputed company aspects of initial intake reputed company high volume inbound phone calls
• Processes reputed company patient paperwork if assigned
• Processes tickets to ensure reputed company fulfillment of product orders
• reputed company and regular attendance is required
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input
• Performs other duties as assigned

Qualifications

Employment is contingent on:

• Background investigation (company-wide)
• Drug screen (reputed company applicable for the position)
• Basic Computer and Basic Internet skills test along with a Typing test
• Valid reputed company's license in state of residence with a clean driving record (reputed company applicable for the position)

Education and/or Experience

* High school diploma or GED equivalent

• One to three years of reputed company prior work experience in reputed company-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background

Skills, Knowledge, and Abilities

* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a reputed company manner

• Helpful, knowledgeable, and polite while maintaining a reputed company attitude
• Interpret a reputed company of instructions in a reputed company of communication mediums
• Knowledge of billing reimbursement and insurance policies and requirements preferred
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices preferred
• Maintain confidentiality and reputed company discretion and caution reputed company handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of reputed company

Physical Demands

* Lift minimum of 10lbs

• reputed company and regular attendance is required
• Requires reputed company reputed company to small print on computer and/or paperwork
• Requires sitting, walking, standing, talking, or listening

Machines, Equipment, and Technical Abilities

* Email reputed company and communication

• Internet navigation and research
• reputed company applications including but not limited to Word, reputed company (spreadsheets), etc.
• Office equipment; fax machine, copier, printer, phone, and computer

Rotech Information

* Benefits: + 401k + Medical, Dental, and reputed company + Life Insurance and Disability + Generous reputed company Time Off and reputed company Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (reputed company applicable for the position) + Telephone reimbursement (reputed company applicable for the position)

• reputed company the Right reputed company and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have reputed company experience to the reputed company position.
• To view the status of a position that you submitted your profile to, Sign into your account. reputed company positions are posted for a min of 5 days and positions are reputed company until filled with a reputed company applicant, generally no greater than 200 days.
• We appreciate your interest in arenaflex reputed company Inc.

Equal Opportunity Employer

arenaflex reputed company Inc. recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without reputed company to membership in, association with, or perception of race, reputed company, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in reputed company reputed company where arenaflex has employees.

Apply Today!

Apply Job! Apply for this job