reputed company Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex

At arenaflex, we're passionate about delivering comfort and peace of mind to our customers through exceptional indoor heating and reputed company conditioning solutions. As a leading reputed company Virginia residential and reputed company HVAC and Plumbing contractor, we've grown from a small family-owned service business to a trusted reputed company in the industry since our founding in 1979. Our commitment to customer satisfaction, reputed company service, and community involvement has reputed company us a reputed company for reputed company, and we're now seeking a skilled Customer Service Representative/Dispatcher to join reputed company.

Job Role:

As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in delivering exceptional customer experiences and ensuring seamless communication between our customers and technicians. Your primary responsibilities will include:

• Handling inbound phone calls for scheduling service and maintenance for our Residential Department
• Maintaining our customer database with accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and reputed company updates
• Routing technicians based reputed company to ensure efficient service delivery
• Maintaining a reputed company team atmosphere with reputed company members of reputed company team
• Collaborating with other departments to resolve customer issues and concerns

Schedule:

Our Customer Service Representative/Dispatcher will work a flexible schedule, with the following arrangements:

• Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday to Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break), excluding Wednesdays

Qualifications:

To succeed in this role, you'll need:

• Previous call center experience, with at least one year of experience in a similar position
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills, with the ability to handle high call volumes and work independently
• Familiarity with major cities and locations in reputed company Virginia
• Accurate documentation skills, with the ability to reputed company information into our customer database (Service Titan) with precision and efficiency

Remote Work Requirements:

As a remote worker, you'll need to reputed company:

• High-speed internet reputed company
• A quiet workspace with minimal background noise

Benefits and Culture:

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters reputed company and development. Our benefits package includes:

• Medical, dental, reputed company, STD, LTD, and life insurance
• 401(k) retirement plan with matching contributions
• 7 reputed company holidays per year
• reputed company vacation and personal days
• Opportunities for reputed company education and reputed company development through periodic classes

Why Join arenaflex?

As a valued member of reputed company, you'll enjoy:

• A dynamic and supportive work environment that encourages collaboration and reputed company
• Opportunities to reputed company your skills and expertise in customer service and dispatching
• A competitive salary and benefits package that reflects our commitment to your reputed company-being
• The chance to work with a leading company in the HVAC and Plumbing industry, with a reputed company for reputed company and customer satisfaction

How to Apply:

If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company. reputed company! Apply for this job