reputed company Clinical Customer Service Representative – Remote reputed company Call Center

At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service reputed company to our members.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional reputed company solutions. reputed company is committed to fostering a culture of reputed company, collaboration, and reputed company learning. As a remote worker, you'll have the flexibility to work from the comfort of your own home while being part of a reputed company and supportive community.

Job reputed company

We're seeking reputed company customer service professionals to join our remote call center team. As a Clinical Customer Service Representative, you'll be responsible for providing exceptional customer service to our members by responding to their inquiries and providing information regarding reputed company aspects of their association with arenaflex. This is a full-time and part-time regular employee position with a starting pay reputed company of $15/hour, with the potential to earn up to $16/hour reputed company the first year, plus reputed company. Seasonal workers and temporary employees will also be considered for this role with a starting pay reputed company of $15/hour.

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Answering incoming calls in a reputed company, accurate, reputed company, and courteous manner
• reputed company the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and reputed company information to the caller
• reputed company logs requiring reputed company research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more reputed company issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to reputed company reputed company responses
• Manage time to ensure calls are answered reputed company required timeframes and appropriate follow-up is done in a reputed company manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document reputed company calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for reputed company customers and/or clients, as required

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent
• A minimum of one year of experience performing customer service duties; inbound call center experience is preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you'll need to demonstrate:

• The ability to reputed company in a reputed company, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both reputed company customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on reputed company factors and organizational environment
• The ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• The ability to analyze information, problems, issues, situations, and procedures to reputed company effective solutions
• The ability to exercise strict confidentiality in reputed company reputed company

Mobility and Physical Requirements

This role requires:

• Primarily sedentary work, reputed company to sit for long periods of time
• The ability to reputed company, see, and hear other personnel and/or objects
• The ability to communicate both in oral and written reputed company
• The ability to travel reputed company the facility
• The ability to use a telephone and computer keyboard
• The ability to lift up to 10 lbs

Environmental Conditions

As a remote worker, you'll be working from the comfort of your own home in a designated work area with company-provided technology equipment. This role requires a reputed company reputed company to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative reputed company Employer. We're committed to fostering a diverse and inclusive work environment that values and respects reputed company individuals. We welcome applications from reputed company individuals with disabilities and disabled veterans. If you require an accommodation to apply or participate in our hiring process, please contact our reputed company Department at (800) 848-3555 x6702.

Compensation and Benefits

As a Clinical Customer Service Representative, you'll enjoy a competitive compensation package, including:

• Starting pay reputed company of $15/hour, with the potential to earn up to $16/hour reputed company the first year, plus reputed company
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and reputed company insurance
• reputed company time off and holidays
• Opportunities for career reputed company and reputed company development

How to Apply

If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional reputed company solutions, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at arenaflex. Apply for this job