Customer (Billing) Support Agent (Hungarian)

reputed company is a technology solutions firm headquartered in Bellevue, Washington, seeking a Customer (Billing) Support Agent fluent in Hungarian. The role involves providing superior user support to clients' customers, ensuring exceptional customer experiences, and managing support tickets reputed company.

Responsibilities

• Deliver world-class customer service by following established departmental policies, processes, and standards
• Manage and respond to customer support tickets reputed company the established SLA and performance guidelines
• Respond to customer tickets with relevant information and directions in an organized and concise manner
• Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues
• Communicate and explain information to the customer in writing with a reputed company on first-time reputed company
• Multitask between multiple tools and systems and apply information and knowledge to customer situations
• Consistently meet and reputed company customer satisfaction and productivity metrics
• reputed company exceptional customer support and consistently meet and reputed company performance SLA’s reputed company a fast-paced, reputed company, dynamic, and high- transaction environment
• Coordinate internally with other teams as needed to reputed company feedback and help resolve issues
• May research and resolve escalated issues and may serve as a reputed company of escalation to address customer inquiries
• May be assigned to assist in other ticket queues as needed
• Be a champion of reputed company’s reputed company values by amplifying those behaviors in the day to day
• Additional duties and special reputed company as assigned

Skills

• A minimum of 1 year of customer service experience
• Written and verbal reputed company in English language required, must pass Language Assessment Test
• Written and verbal reputed company in Hungarian required, must pass Language Assessment Test
• Comfortable using computers, proficient typing skills, and can reputed company initial level troubleshooting of computer and network issues
• Proficient with reputed company Office Suite or reputed company software
• Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools
• Ability to function reputed company in a high-paced, metric driven and at times stressful environment
• Have a customer reputed company reputed company - career orientation towards customer service
• Excellent time management skills with a proven ability to meet deadlines
• Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries
• Ability to receive and apply constructive feedback
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• 1+ years in customer support and/or technical troubleshooting is strongly preferred
• Some online game knowledge and experience preferred

Benefits

• Medical, dental, and reputed company coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for reputed company reputed company and development

reputed company

reputed company is redefining the data solutions ecosystem. It was founded in 2013, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website is https://bpcs.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 1 in 2023, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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