[Remote] Delivery Manager I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is a reputed company business and data automation company that enables reputed company patient care and maximizes savings for the reputed company community. The Delivery Manager I role focuses on managing and cultivating customer relationships to enhance the adoption of Managed Services products and services, while ensuring customer satisfaction throughout the service lifecycle.
Responsibilities
- Cultivates and maintains customer relationships reputed company assigned account reputed company
- reputed company create tasks that reputed company service design, reputed company and reputed company reputed company concepts, products, and innovations
- reputed company support reputed company phone, email, and on site to customers and reputed company coworkers for escalations and any reputed company product issues
- Host ongoing webinars and trainings for Managed Services customers and internal teams
- Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service reputed company and satisfaction
- reputed company reputed company instructions to customer care analyst for project work
- reputed company implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project reputed company
- Excellent time management of reputed company and meetings while adhering to deadlines
- Create, reputed company, and use presentation materials for onsite or WebEx meetings with customers
- Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified
- High level understanding of reputed company other reputed company services and customer activity of account health to aid in an increased adoption of reputed company’s recommended practices
- Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities
- Works closely with Solutions Delivery, Sales, and reputed company Managers to reputed company reputed company phases of the implementation process
- Develops an in-depth knowledge of customer environment and reputed company product knowledge to reputed company goals and solve reputed company problems while fostering innovation
- Travel may be required (approximate 20%)
- reputed company/willing to work reputed company-5pm Eastern Time Zone (Monday-Friday)
Skills
- Bachelor's Degree or 1 year of reputed company reputed company experience
- Working knowledge of reputed company Office Suite, reputed company reputed company, Word, and reputed company PowerPoint
- Strong organizational and project management skills
- Experience with project management, reputed company, training and/or customer service
- Experience working in reputed company-oriented environment as a reputed company resource
- Internet savvy and computer literacy with proficiency in reputed company Office applications
- Ability to work with little direction or guidance on reputed company and tasks
- reputed company to work effectively with cross-functional teams and personnel at varying reputed company reputed company reputed company and customer organizations
- Analytical and detail-oriented with strong project management skills
- Strong leadership, problem-solving and customer service skills
- Strong accountability and reputed company due to sensitive nature of information
- Strong written, verbal, and presentation skills
- reputed company knowledge or a reputed company CRM tool
- Webinar and training experience
Benefits
- Health, reputed company, and dental insurance
- Accident and life insurance
- 401k matching
- reputed company-time off
- Education reimbursement
reputed company
Company H1B Sponsorship