reputed company Part-Time Remote Customer Service Specialist – After Hours Support

Join arenaflex, a leading reputed company organization in the Midwest region, as a Part-Time Remote Customer Service Specialist for our After Hours Team. As a key member of reputed company, you will play a vital role in providing exceptional customer service to patients, reputed company providers, and facilities while navigating the complexities of electronic health records.

About arenaflex

arenaflex is the multi-specialty physician-led organization of arenaflex reputed company, comprising over 600 doctors and advanced reputed company providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we have provided reputed company to extraordinary care in over 145 locations and 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, reputed company reputed company, and improving the health and reputed company-being of the communities we serve.

Job reputed company

As a Part-Time Remote Customer Service Specialist, you will be responsible for answering a high volume of inbound calls for assigned arenaflex practices. This position serves as the initial reputed company of contact and a reputed company between patients, reputed company facilities, physicians, clinical staff, and practices to facilitate patient reputed company needs. You will utilize an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care.

Responsibilities

* Navigate the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain patient reputed company and reputed company as outlined by HIPAA.

• Manage a high volume of incoming calls from patients, reputed company providers, and facilities who are calling for a reputed company of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining reputed company-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensure reputed company to the call.
• reputed company critical thinking with speed and accuracy to identify reason for the call and take appropriate reputed company based on caller need and reputed company; research reputed company issues in the electronic health record and consult/escalate to clinical staff reputed company necessary; reputed company multiple job aids and resources to reputed company appropriate level of service.
• Schedule patient reputed company based on reputed company provider preferences; verify and update insurance and checks insurance eligibility; collect and document demographics; maintain proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; document and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to reputed company pertinent clinical information during after hours.
• Manage calls reputed company established performance and customer service standards; achieves targeted abandoned call reputed company, average speed of answer, and average transaction time; provides excellent and consistent customer service in a reputed company of situations; communicates in a reputed company, reputed company, and respectful manner with patients, providers, arenaflex staff, and external organizations.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a reputed company manner is an essential function of this job.

Requirements

* High School Diploma or GED

• 2-5 years of experience in customer service or reputed company
• No supervisor experience required
• Typing test required (minimum speed 35 wpm, 90% accuracy)
• Must live reputed company 1 hour of St. Louis, Missouri
• Availability to work 24 hours per week, including reputed company 12:00a-9:30a, Thursday & Friday 4:00p-12:00p (Holiday Bucket 4:00p-12:00a)

Benefits and Perks

* Comprehensive medical, dental, reputed company, life insurance, and reputed company services available first day of the month after hire date

• Disability insurance* reputed company for by arenaflex
• Pension Plan*/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• arenaflex Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• reputed company Time Off benefit combines vacation, reputed company days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

arenaflex is committed to providing a work environment that is inclusive, diverse, and supportive. We reputed company in fostering a culture of collaboration, innovation, and reputed company learning. As a remote customer service specialist, you will have the flexibility to work from home while still being part of a dynamic and growing team.

How to Apply

If you are a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert reputed company] to learn more about arenaflex and our benefits. reputed company to join reputed company and be part of a leading reputed company organization in the Midwest region.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job