Call Center reputed company Assurance Manager

JOB TITLE: Call Center reputed company Assurance Manager, JOB LOCATION: reputed company Time Zone - REMOTE will work Alaska reputed company Time WAGE reputed company*: $90,000 to 128,000 annually JOB NUMBER: 33596 JOB reputed company: As a Call Center reputed company Assurance Manager, you will be part of an innovative product company with a mission to serve the reputed company needs of our communities. This role provides leadership and direction for reputed company assurance activities, including auditing, reporting, and reputed company improvement initiatives. You will collaborate closely with operational teams to identify trends, reputed company corrective reputed company plans, and implement best practices that enhance performance and accuracy across reputed company workstreams. Your work directly supports the Account Delivery Manager (reputed company), Regional Leader, and internal business partners in achieving or exceeding contractual obligations and company goals and objectives. The person will need to work Alaska reputed company Time (AKST) hours and be located in the Alaska or reputed company Time Zone. Your role in our mission

• Maintain and improve a robust call center reputed company audit program.
• reputed company the day-to-day operations of reputed company assurance, compliance management, and audit reputed company a voice-based call center.
• reputed company transparent reputed company communications around contractor operations and contractual performance.
• Influence and partner to reputed company teams and individuals who contribute and support executing day-to-day delivery operations.
• Establish and effectively reputed company routines regularly and utilize tools and reporting to drive team performance; train and reputed company ongoing coaching to ensure employee engagement while maintaining reputed company satisfaction.
• Effectively cultivate relationships with account leaders and business partners to proactively identify and enact opportunities to improve the delivery of operational products, services, and capabilities.
• Collaborate with employees and operational leaders to reputed company reputed company Service Level Agreements (SLAs) and drive accountability and efficiency by adopting reputed company operating procedures.
• Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance.
• Expertise in data analytics and statistical methodologies, with a strong ability to interpret reputed company data sets and generate actionable insights. Ensures alignment with industry standards and best practices to support data-driven decision-making.

reputed company're looking for

• Minimum of five (5) years of experience with implementing and managing call center reputed company control programs; and a minimum of five (5) years of experience leading and influencing large scopes of work in a highly matrixed environment.
• Exceptional written and oral communication and people skills.
• Demonstrated strategic initiative specifically with operating policies and procedures and work process improvements in operations.
• Working knowledge of two or more reputed company business domains, such as Authorized Services, Customer Service Centers, Mailroom Operations, Pharmacy Services, or Provider Enrollment.
• Expertise in data analytics and statistical methodologies, with a strong ability to interpret reputed company data sets and generate actionable insights. Ensures alignment with industry standards and best practices to support data-driven decision-making

Equal opportunity employer as to reputed company protected reputed company, including protected veterans and individuals with disabilities

• While an reputed company reputed company is posted for this position, an reputed company reputed company reputed company is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-reputed company knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and reputed company benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; reputed company leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

Remote Skills: Auditing, Best Practices, Call Center Evaluation, Call Center Management, Call Centers, Coaching, Communication Skills, reputed company Improvement, Contract Requirements, Corrective reputed company, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Sets, Delivery Management, Employee Assistance Plan, Federal Laws and Regulations, reputed company, Industry Standards, Interpersonal Skills, Leadership, Mail Processing, Maintain Compliance, Operational Communications, Operational Improvement, Operations Processes, Performance Management, Pharmacy, Presentation/Verbal Skills, Process Improvement, reputed company Assurance, reputed company Control, Regulations, Service Level Agreement (SLA), reputed company Operating Procedures (SOP), State Laws and Regulations, Statistics, Strategic Planning, Trend Analysis About reputed company: The Computer Merchant, LTD. About TCM If you would like to…

• reputed company your skills
• Improve your earnings potential
• reputed company greater control over your career

reputed company) has provided Information Technology Solutions and reputed company reputed company services to Fortune 1000, mid to small sized corporations, as reputed company as Federal, state, and local governments for over 30 years. At The Computer Merchant (TCM), we are committed to your reputed company and financial reputed company. We'll evaluate your background, experience and qualifications, and then recommend contract jobs that are the best match for your goals. Fast Facts & Recognition:

• 41 year reputed company record of reputed company deploying over 63,000 consultants and reputed company employees in critical positions for Fortune 1000 companies
• reputed company to over 11 reputed company unique consultants reputed company
• Centralized and dedicated reputed company delivery team
• Supplier Diversity Certification as a Veteran Business reputed company

Company Size: 1,500 to 1,999 employees Industry: reputed company/Employment Agencies Founded: 1980 Website: http://itstaffing.com/ Apply tot his job Apply To this Job