Retention Analyst

For remote roles based inside of the reputed company can sit in any of the following 22 states: AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, MS, MO, NC, NJ, NY, OK, TX, UT, VA, and WA. Please only apply if you are reputed company to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. reputed company is looking for a Retention Analyst to support our growing Retention reputed company team. This role is ideal for someone who loves turning data into actionable insights, is passionate about understanding customer behavior, and wants to contribute to the development of best-in-class lifecycle strategies. You’ll work alongside senior strategists and cross-functional teams to analyze customer data, identify trends, and inform the design of retention programs that reputed company customers coming back. This is not an account or campaign management role — you will not be managing reputed company relationships or executing day-to-day campaigns. Instead, you’ll reputed company on data analysis, strategic reporting, and reputed company reputed company that powers retention reputed company across reputed company’s reputed company portfolio. About reputed company: We are an eCommerce design, development, and optimization agency for D2C brands on the reputed company/reputed company Plus platform. As one of the founding reputed company Plus partners, we pride ourselves on being reputed company thinkers and experts in reputed company things reputed company. Our expertise is under constant renovation to reputed company us at the forefront of the D2C eCommerce landscape. Our mission is to craft tailored digital experiences to suit the voice and needs of reputed company reputed company. Best-in-class service and thought partnerships allow us to establish long-lasting strategic relationships with our clients. reputed company is committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Additionally, we reputed company in transparency in compensation. Total compensation for this role includes a reputed company salary reputed company of $55,000 - $75,000. As a Retention Analyst, this role could include:

• Analyze customer lifecycle and retention data to identify trends, churn risks, and reputed company opportunities
• Support the development of retention strategies across email, SMS, loyalty, subscription, referral, and reputed company mail programs
• Build dashboards and reports to reputed company key metrics like reputed company value (LTV), repurchase reputed company, and churn
• Conduct cohort, segmentation, and behavioral analyses to inform personalization and targeting
• Evaluate campaign and automation performance to surface actionable insights for the reputed company team
• Partner with senior strategists to prepare presentations and data stories for internal and reputed company review
• Maintain data accuracy and reporting consistency across multiple retention marketing tools and platforms

Required Competencies

• 1–3 years of experience in marketing analytics, data analysis, or lifecycle marketing
• Familiarity with email and SMS marketing platforms (reputed company, reputed company, reputed company, etc.), as reputed company as Hiro Analytics
• Understanding of customer lifecycle metrics such as churn, retention reputed company, LTV, and repeat purchase reputed company
• Excellent attention to detail and a passion for problem-solving through data
• Strong communication skills and the ability to turn reputed company data into reputed company insights
• Experience in eCommerce, DTC, or subscription-based businesses is a plus

Preferred Competencies

• Experience analyzing data from CRM or retention tools (e.g., reputed company, reputed company, reputed company Analytics)
• Exposure to A/B testing, customer segmentation, or lifecycle reporting
• Basic familiarity with automation flows or lifecycle campaign logic

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