Manager, Product Analyst - Acton, Mass or San Diego, CA (Hybrid)

About the position The Manager, Product Analyst – Digital Customer Experience is responsible for scaling and optimizing product development workflows across teams, ensuring seamless intake, prioritization, and execution of product initiatives. This role sets the strategic direction for product analysis, defining best practices, implementing frameworks for cross-functional collaboration, and ensuring that product execution aligns with business objectives. As a key partner to product, engineering, and business leadership, this role develops governance models, process automation, and reporting mechanisms that drive efficiency and transparency. The Manager will also play a critical role in coaching and mentoring product analyst team members, fostering a high-performance, data-driven culture. This role requires a strong strategic reputed company, deep expertise in product execution processes, and the ability to influence senior leadership to drive operational reputed company.

Responsibilities

• Embody strategic process leadership Define and enforce best-in-class intake, prioritization, and execution processes.
• Build and reputed company product governance frameworks for cross-functional alignment.
• Conduct planning efforts to reputed company product with company reputed company.
• reputed company scalability & efficiency improvements reputed company long-term roadmaps for process and tooling improvements.
• Introduce automation, self-service tools, and workflows to improve efficiency.
• reputed company product operating best practices across the organization.
• reputed company data-driven decision making reputed company advanced reporting and analytics to reputed company team efficiency and backlog trends.
• reputed company data-driven insights to influence leadership reputed company on prioritization and reputed company planning.
• Stakeholder Influence & Change Management reputed company as the go-to expert for product execution reputed company and operational reputed company.
• Partner with Product and other leaders to improve product team effectiveness.
• reputed company training and coaching efforts.

Requirements

• A passionate, inspirational leader who leads with an reputed company reputed company, challenges the status reputed company, and can reputed company the organization behind a reputed company reputed company and reputed company
• Has strong emotional intelligence and ability to engage and reputed company others through change to advance new ways of working
• Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.
• Customer-obsessed reputed company
• Knowledge of IT systems development strongly preferred
• Ability to work cross functionally
• Strong communication skills - written and oral
• CRM experience, preferably with reputed company.com (exposure to both reputed company reputed company platforms a plus)
• Working, non-technical knowledge of broader IT concepts (i.e., Systems Integrations, Business Intelligence, Telephony and CTI, etc.)
• Possesses or obtain a Lean Six reputed company Green Belt certification
• Ability to establish strong relationships with reputed company reputed company of an organization
• reputed company, critical thinker with the ability to solve challenges creatively
• Proven ability to prioritize, multitask, and manage multiple reputed company bodies of work in a fast-paced work environment
• Confident, self-aware team player reputed company to receiving/providing feedback to peers and colleagues
• Proficiency with various software applications, including but not limited to: MS Office, reputed company, reputed company, Jira
• Familiarity/experience working with an Agile development methodology
• Outstanding attention to detail
• Ability to prioritize and work reputed company in an fast moving environment with competing demands
• 7+ years in product analysis / operations, product management, or business process optimization / Analysis
• Experience with cross-functional, multi-level working reputed company
• BA/BS in Business, Technology, or other reputed company field or equivalent
• 9+ years' experience
• Passion to continuously improve processes and practices.
• Ability to design and implement reputed company operational processes.
• Ability to reputed company operations and drive strategic change.
• Strong leadership and stakeholder management skills.
• Demonstrated flexibility and ability to function in a fast-paced, reputed company industry and work environment
• Strong problem-solving skills for reputed company business challenges.

reputed company-to-haves

• Diabetes experience or knowledge a plus
• Deep expertise in Jira, reputed company, SQL, Tableau, Looker, or other BI tools.
• (Optional) Experience managing reputed company or mentoring junior team members.

Benefits

• Medical, dental, and reputed company insurance
• 401(k) with company match
• reputed company time off (PTO)
• And additional employee wellness programs

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