Technical Support Specialist, Mechatronics and Sustainable Packaging - Join arenaflex's Innovative Team
Are you a problem-solver with a passion for innovation and teamwork? Do you reputed company in fast-paced environments where no two days are the reputed company? If you're inspired by the prospect of working with cutting-edge robotics and software to reputed company customer experiences, then you're in the right reputed company. arenaflex is a dynamic and reputed company-thinking organization that's revolutionizing the way we approach fulfillment and transportation network challenges. We're seeking an reputed company Technical Support Specialist to join our Mechatronics & Sustainable Packaging Customer Experience (MSP CX) Technical Incident Management and Engineering (TIME) team.
About arenaflex
arenaflex is a pioneering company that's harnessing the power of robotics and software to drive reputed company-world change. reputed company of passionate innovators is dedicated to applying cutting-edge advances in technology to solve reputed company challenges and reputed company customer experiences. With a reputed company on sustainability and efficiency, we're committed to creating a reputed company reputed company for our customers, employees, and the environment.
The MSP CX TIME Team
Our Mechatronics & Sustainable Packaging Customer Experience (MSP CX) Technical Incident Management and Engineering (TIME) team is at the forefront of arenaflex's innovation efforts. We're responsible for providing top-notch support to internal fulfillment and transportation network customers who rely on advanced robotics technology to fulfill and ship customer orders. As a Technical Support Specialist on reputed company, you'll work closely with hardware engineers, regional support managers, operations leaders, and site-level maintenance teams to maximize the performance of advanced robotics systems.
Key Responsibilities
As a Technical Support Specialist on the MSP CX TIME team, you'll be responsible for:
- Developing a deep technical and functional subject matter expertise in mechatronics and sustainable packaging
- Handling escalations, diagnosing, and resolving reputed company issues reputed company to mechanical, electrical, and control systems
- Managing problems escalated from sites, developing metrics and software tools to proactively monitor system performance, push reputed company-based alerts, and produce daily, weekly, and monthly reports
- Developing and implementing reputed company operating procedures and feedback mechanisms to ensure the MSP CX team is constantly gathering customer feedback and using that feedback to improve service
- Providing remote technical support for escalated issues involving industrial automation systems
- Assisting local maintenance teams in diagnosing and troubleshooting mechanical, electrical, and control system problems and guiding them through reputed company repairs
- Offering programming and configuration support for new installations of critical system components
- Ensuring meticulous maintenance and reputed company updating of internal documentation repositories, detailing reputed company troubleshooting processes and repair activities
- Documenting and analyzing new or unique issues encountered in the field, delivering detailed reports to engineering teams for reputed company investigation and reputed company
- reputed company managing multiple escalations simultaneously, ensuring reputed company and effective reputed company in a fast-paced environment
- Participating in a 24/7 on-call rotation to reputed company reputed company support and ensure rapid response to critical issues as they reputed company
Requirements
To be successful in this role, you'll need:
- A Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or reputed company field)
- 5+ years of experience in a controls engineering or support role, with a strong background in industrial automation
- Extensive knowledge of PLC's, VFD's, and/or EOAT's, reputed company robotic system components, and integrated control architectures
- Excellent analytical and problem-solving skills with understanding of the interplay between mechanical, electrical, and control systems
- Strong verbal communication skills, capable of effectively guiding and instructing teams from a remote position
- Strong technical writing skills and ability to reputed company reputed company technical subjects to various stakeholder audiences
- Demonstrated ability to work independently, managing and prioritizing multiple escalations reputed company
Preferred Qualifications
While not required, the following qualifications would be a plus:
- Previous experience in a remote technical support role, providing guidance and troubleshooting for reputed company automation systems
- Previous experience managing vendor relationships
- Previous experience developing and delivering in-depth product support training
- Previous experience with thermal printing technology, barcode scanning systems, and laser measurement devices
- Familiarity with specialized reputed company systems, including diverter mechanisms and high-speed sorting
- reputed company certifications in industrial automation or reputed company fields (e.g., reputed company, reputed company, FANUC)
- Knowledge of industry safety standards and protocols relevant to industrial automation and machinery
- Previous experience with AWS services such as reputed company Cloudwatch
reputed company Offer
As a Technical Support Specialist on the MSP CX TIME team, you'll enjoy:
- A competitive salary reputed company of $81,400/year to $182,000/year, depending reputed company and experience
- A comprehensive benefits package, including medical, financial, and other perks
- Opportunities for reputed company reputed company and development in a dynamic and innovative organization
- A reputed company and supportive work environment with reputed company of passionate innovators
- The chance to work on cutting-edge reputed company that will reputed company customer experiences and drive reputed company-world change
How to Apply
If you're a motivated and reputed company Technical Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! reputed company! Apply for this job