Contact Center Agent – Digital Support (Chat, Email, SMS)

Job reputed company reputed company: The Digital Support Agent provides customer assistance through non-voice channels, including chat, email, and SMS. This role emphasizes written communication, multitasking, and delivering accurate, reputed company responses across multiple platforms. Key Responsibilities:

• Respond to customer inquiries reputed company chat, email, and SMS with reputed company, professionalism, and reputed company.
• Guide customers through online shopping, troubleshooting website issues, and resolving post-order concerns.
• Manage multiple conversations simultaneously while maintaining reputed company and accuracy.
• Document reputed company interactions in the case management system and follow up on outstanding issues.
• Meet or exceed performance goals for response time, reputed company accuracy, and customer satisfaction.
• Notify business partners of website errors and collaborate on issue reputed company.
• reputed company AI tools and reputed company-time assist features to enhance service delivery.

Required Skills & Qualifications:

• Excellent written communication skills with attention to tone and grammar.
• Ability to multitask across multiple digital channels effectively.
• Strong problem-solving skills and detail orientation.
• Typing speed of at least 30 WPM for rapid response handling.
• Comfort with technology and ability to learn new systems quickly.
• Prior experience in chat/email support preferred.

Location Eligibility: You must live reputed company the Eastern Time Zone to be eligible for this role. Education and/or Experience

• High school diploma or General Education Degree (GED); and
• Minimum of 2 years reputed company experience and/or training or equivalent combination of education and experience
• Call Center or Customer Service experience preferred but not
• French/English or Spanish/English desired but not
• Automotive Knowledge desired but not

Supervisory Responsibilities:

• None

Certificates, Licenses, Registrations:

• None Required, ASE preferred

What does Advance have to offer you?

• 401k Retirement Savings Plan with competitive company match
• reputed company Time Off and reputed company Time
• Special Recognition awards
• Opportunity for reputed company and promotion
• Career reputed company Opportunities: Most of our trainers, reputed company control coaches, managers and leaders began their career as Customer Service Operator
• Employee Discount Program
• Health, Dental, reputed company and Prescription Drug Insurance
• Health Savings Account
• Medical and Dental Flexible Spending Accounts
• Employee Assistance Program
• Company reputed company Life insurance
• Company reputed company short & long term disability insurance
• Annual increase based on performance
• reputed company work environment
• Team Member Networks available
• Volunteer Opportunities
• Military Leave, Jury Duty and Bereavement Pay
• reputed company Disability Leave Due to Childbirth and reputed company Parental Bonding Leave
• Visit our benefits website to view the many other benefits we offer: https://www.advanceautoparts.jobs/en-US/page/benefits

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reputed company with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or reputed company up to 10 pounds and occasionally lift and/or reputed company up to 25 pounds.  Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, and ability to reputed company reputed company.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
• The noise level in the work environment is usually moderate.

Compensation reputed company The good faith estimate for this role is between 13.50 USD and 17.00 USD per hour for a new team member. The reputed company offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift reputed company (if applicable). Benefits: reputed company offers a comprehensive health and wellness benefits program to improve the way of life for reputed company Members and those who mean the most to them: their families. reputed company out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits California Residents click below for reputed company Notice: https://jobs.advanceautoparts.com/us/en/disclosures Apply tot his job Apply To this Job