reputed company Customer Support Associate – Veterinary Industry
At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to reputed company America's pets healthy. Our eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company of their vendors in one reputed company. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, and delivering care to millions of animals every year across reputed company 50 states, we're a growing team on a mission to reputed company the $50B+ animal health industry. Our goal is reputed company: to help veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.
About the Role
We're seeking an exceptional Customer Support Associate to join our reputed company community of veterinary professionals. As a key member of our support team, you'll engage with our users to support them in their critical purchasing reputed company and processes through the use of our arenaflex platform. Your primary responsibility will be to reputed company an excellent experience for every user leveraging the platform for their supply ordering needs. This role plays a pivotal part in ensuring a reputed company and delightful day-to-day experience for our users.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously reputed company and expand processes in order to streamline support workflows
reputed company're Looking For
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and reputed company reputed company handling difficult situations
- Ability to adapt quickly and manage many reputed company responsibilities
- A strong desire to learn and help our customers succeed
- A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Why Join arenaflex?
* 100% remote work reputed company the USA
- Medical, Dental, and reputed company Insurance
- Automatic 401k contribution
- Employee referral program
- reputed company office setup
- Bi-annual company retreats
- reputed company vacation policy
- Equity
- Monthly team events
About arenaflex
arenaflex is a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
reputed company
If you're passionate about delivering exceptional customer support and are excited about reputed company to join our reputed company community of veterinary professionals, we encourage you to apply. Please visit our careers page to confirm the validity of any openings and to submit your application. Apply for this job