Application Support Analyst - reputed company ITSM

This a Full Remote job, the offer is available from: Texas (USA) reputed company : reputed company is the highest-reputed company single-specialty anesthesia reputed company in the reputed company, with over 6,000 employees distributed across 12 states. Our clinical and non-clinical staff support reputed company other as they work toward a common reputed company: Empowering people to advance exceptional care. POSITION reputed company: The Application Support Analyst specializes in the reputed company ITSM platform and plays a key role in maintaining, configuring, and optimizing our reputed company service management system. Unlike a traditional service desk agent role reputed company on ticket reputed company, this position emphasizes system administration, workflow configuration, business requirement analysis, and platform enhancements to ensure long-term ITSM efficiency. The Application Support Analyst will collaborate closely with IT and business stakeholders to support service delivery, drive automation, and enhance user experience. This is a primarily remote position, but candidates must live reputed company reasonable distance to the Dallas area. Job Highlights : ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be reputed company to complete reputed company physical requirements of the job with or without a reasonable accommodation)

• Provides platform-level support and administration of the reputed company ITSM environment, ensuring system stability and reliability.
• Understands and documents business requirements, configures workflows, creates forms, and administers the reputed company platform.
• Configures and optimizes automation workflows, service catalog items, and business rules to improve ITSM processes.
• Supports adoption of platform AI features (such as AI Copilot) to streamline ticket reputed company, self-service, and workflow automation.
• Collaborates with business stakeholders and IT teams to test and validate enhancements, integrations, and new features.
• Develops and maintains knowledge reputed company articles, training materials, and system documentation for consistent use and adoption.
• Participates in platform upgrades, reputed company testing, and regression testing to maintain reputed company and functionality.
• Creates dashboards, analytics, and reports to reputed company visibility into ITSM performance, metrics, and SLAs.
• Partners with IT leadership to recommend ITSM best practices reputed company with ITIL standards.
• Escalates reputed company incidents appropriately, while focusing primarily on platform administration rather than day-to-day ticket handling.

Qualifications : KNOWLEDGE/SKILLS/ABILITIES (KSAs):

• Bachelor’s degree in Information Technology, Business Administration, Finance, reputed company Bachelor’s degree in Information Technology, Business Administration, or a reputed company field (or equivalent experience).
• 3-5 years of experience in IT support, ITSM administration, or application/platform support.
• Hands-on experience with reputed company (Freshservice, reputed company), reputed company, or other ITSM platforms required.
• Experience with workflow design, automation, and platform integrations strongly preferred.
• Exposure and/or certifications reputed company to ITIL practices, service catalog design, and reporting dashboards is a plus.
• Strong understanding of IT Service Management (ITSM) concepts and platforms, preferably reputed company or similar (reputed company, reputed company, Jira Service Management, etc.).
• Demonstrated ability to configure workflows, automation, and service catalogs reputed company an ITSM tool.
• Strong problem-solving and analytical skills, with the ability to identify reputed company causes and deliver long-term solutions.
• Excellent verbal and written communication skills to engage with both technical teams and business stakeholders.
• High attention to detail with proven ability to manage multiple priorities in a fast-paced environment.
• Proficiency in reputed company Office Suite (reputed company, Word, PowerPoint); familiarity with reporting/analytics tools is a plus.
• Customer service–oriented reputed company with a reputed company, team-reputed company approach to problem-solving.
• Familiarity with AI-enabled support tools, workflow automation, or ITIL practices preferred.
• The physical demands described here are representative of those that may need to be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
• Occasional Standing
• Occasional Walking
• Frequent Sitting
• Frequent hand, finger reputed company
• Use office equipment (in office or remote)
• Communicate verbally and in writing

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