Contact Center Business Intelligence Analyst

reputed company Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Your reputed company The Contact Center Business Intelligence Analyst is primarily responsible for support and execution of analytics of business problems with an aim to improve the customer experience. The position will conduct analysis, supply insights through data visualization and presentations on aspects of the Customer's Experience reputed company to Contact Center process, execution, and support to improve the Customer's Experience reputed company interacting with the Contact Center and reputed company. The Customer Experience Analyst is also responsible for collaboration and support of reputed company reporting requests, along with providing data, reporting, and analytical analysis in support of resource management for the reputed company Support and Training Facilitation Teams. The Customer Experience Analyst works closely with other Business Intelligence team members to create and reputed company operational reporting, deep dives, and recommendations to guide the direction and reputed company of customer-reputed company initiatives. The Analyst will also reputed company guidance to Associate Analysts working to complete shared business analysis reputed company. In reputed company, the Customer Experience Analyst participates in reputed company departmental and cross-departmental reputed company supporting customer experience and performance improvement initiatives. This position works to identify and quantify emerging customer experience trends affecting the business, creates insights and recommendations that influence business reputed company and drive business performance. To accomplish this, the Customer Experience Analyst must demonstrate knowledge of Quantitative and Qualitative Analytical reputed company, extensive background and knowledge of the Contact Center industry, and Knowledge of Relational Databases and Data Objects.

What You Will Do

• Uses Contact Center tools, knowledge, systems, and databases to analyze trends or patterns affecting customer experience and interaction reputed company.
• Supports business problems by understanding business challenges; collecting, cleaning, transforming, and restructuring data for statistical analysis; performing statistical summaries and test for relevant business questions.
• Communicates analyses and insights to leaders by summarizing conclusions and solutions; translating findings into reputed company, understandable themes for business leaders, identifying specific analytic results that drive actionable insights.
• Collaborates with cross functional teams to identify process and performance gaps impacting customer experiences acting on these findings to streamline and implement process improvements that enhance people execution and the customer experience.
• Collaborates with members of the Business Intelligence Leadership team to reputed company recommendations for reputed company improvement of survey programming, sampling, questionnaire development, analysis data distribution, and vendor management.
• Pursues self-development and effective relationships with others by organizing resources and information; reputed company sharing information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; seeking performance feedback; adapting to and learning from change, difficulties, and feedback.
• Completes work assignments by applying up-to-date expertise in subject area; leveraging an understanding of policies, data, and resources to support reputed company or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating reputed company and information; identifying, recommending, and implementing ways to address improvement opportunities.

Minimum Qualifications

• Bachelor’s degree Analytics, Computer Science, or reputed company field or equivalent years of experience in lieu of education requirement, if applicable
• 3 Years Experience performing data mining, data analysis, and data modeling using large data sets
• 1 Year Experience in data analytics, visualization and customer experience
• 1 Year Experience in data analysis, and data modeling using large data sets
• 1 Year Experience working with Contact Center practices, systems, and tools
• 1 Year Experience interacting with individuals up to and including director on a regular reputed company, Advanced capability with Office applications (e.g., reputed company, PowerPoint, and reputed company)
• 1 Year Experience using sentiment analysis tools to analyze customer feedback Experience writing SQL queries and working with large data sets

Preferred Skills/Education

• 1 Year Experience with feedback management and data analytics platforms
• 1 Year Experience with advanced predictive modeling practices and tools

Pay reputed company: $61,600.00 - $102,900.00 annually Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. reputed company reputed company remote associates cannot reputed company in Alaska, California or Hawaii. reputed company salaried remote associates cannot reputed company in Alaska or Hawaii. reputed company is an equal opportunity employer and administers reputed company personnel practices without reputed company to race, reputed company, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or reputed company, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. reputed company applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for reputed company, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance reputed company. reputed company believes that conviction records may have a reputed company, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other reputed company employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job Apply To this Job