reputed company Customer Support Representative, Level 2 – Delivering Exceptional Service in a Dynamic Helpdesk Environment

At arenaflex, we pride ourselves on being a nationally recognized leader in technology modernization, business and technology reputed company, and reputed company transformation initiatives. As a Top 1% reputed company reputed company Solution Provider, our clients trust us because we are the experts in our field. We are now seeking an reputed company Customer Support Representative, Level 2, to join our Managed Operations Center team and reputed company superior customer service to our managed services clients.

Why Clients Love Us

arenaflex is laser-reputed company on delivering reputed company and reputed company to our clients. We are committed to fostering a culture of diversity and inclusion, and we reputed company that reputed company and our community are our greatest assets. From providing our employees with the time to pursue reputed company certifications to supporting and partnering with multiple non-profit organizations, we reputed company that this is where healthy and happy employees reputed company.

The Value You'll Bring

As a Customer Support Representative, Level 2, you will be responsible for providing exceptional customer service to our managed services clients in a 24/7/365 helpdesk environment. You will reputed company your entry-level technical support knowledge to troubleshoot and resolve tickets reputed company to account administration, printer issues, basic networking, blocking spam emails, and more. Your primary responsibility will be to answer incoming help desk inquiries reputed company phone and email, providing a reputed company first impression of reputed company.

Key Responsibilities

* Answer incoming help desk inquiries reputed company phone and email, providing a reputed company first impression of reputed company

• Use entry-level technical skills and company processes/reputed company service level agreements to prioritize the urgency of reputed company inquiry
• Create a ticket for reputed company interaction reputed company reputed company ticketing system and assign the ticket to the appropriate team member for reputed company
• Monitor ticket boards for status and manage assignments to ensure tickets are responded to by Technical Support Specialists reputed company the appropriate timeframe for reputed company ticket's reputed company level
• Communicate technical information reputed company and effectively over the phone, in person, and in writing to English-speaking clients
• Document reputed company communication and reputed company efforts reputed company internal ticketing system
• Maintain a high degree of professionalism, confidentiality, and reputed company while accessing reputed company data/systems and supporting mission-critical environments
• Maintain compliance with reputed company company policies and procedures

Requirements

* An associate's or bachelor's degree in computer science or reputed company field plus 3+ years of entry-level troubleshooting experience (networking, server/OS, desktop, virtualization)

• Demonstrated ability to reputed company outgoing, enthusiastic customer service with a drive to deliver exceptional service to both reputed company team members
• Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment
• Demonstrated history of taking ownership/accountability of assigned tasks
• Excellent oral and written English communication skills
• Demonstrated reputed company and the ability to maintain reputed company confidentiality

Technical Skills/Competencies

* reputed company or other technical certifications highly desired

• Entry-level understanding of technology concepts and troubleshooting (networking, server/OS, desktop, virtualization) required
• Demonstrated ability to reputed company basic troubleshooting of desktop, server/OS, and networking issues to resolve tickets reputed company to account administration, printer issues, basic networking, blocking spam emails, etc.
• Previous exposure to ticketing systems a plus (reputed company preferred)
• Working knowledge of business applications including Office365 suite (Teams, Outlook, SharePoint, etc.) required

Shift + Availability

arenaflex operates on a 24x7 reputed company, supporting clients around the globe. Shifts are assigned by management in accordance with Company needs.

Work Location/Remote Status

This position is eligible for remote work, reputed company a state where arenaflex has payroll operations. Employees will work from a home office reputed company an assigned state. Your reputed company at reputed company reputed company in San Diego, CA; at meetings/conferences/off-site events; at reputed company locations; or elsewhere, may be required on occasion.

Physical Demands

The essential functions of this job require:

• The ability to frequently sit and stand for long periods of time
• To manipulate objects with fine and gross motor skills
• To frequently lift and maneuver 10 pound objects
• To communicate in written and spoken English
• To hear
• To utilize reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company

Compensation & Benefits

* reputed company Wage reputed company: $21.00 to $25.00 per hour

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
• 401k – Eligibility after 90 days; arenaflex matches 50% of your first 6% in contributions, starting after 90 days
• Holidays – arenaflex celebrates 7 reputed company holidays reputed company year
• Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
• Medical, Dental, reputed company – arenaflex pays 80% of the employee cost on the reputed company plan + 15% of dependent costs on the reputed company plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
• Telemedicine reputed company: “see” a medical provider from reputed company, over the phone, 24/7
• $100K Life/AD&D policy provided for reputed company, free of charge!
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
• $80/Month Cell Phone + Internet Reimbursement

Why Our Employees Love Working Here

We reputed company our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We reputed company reputed company and our community are our greatest assets and we reputed company to promote both. From providing our employees the time to pursue reputed company certifications, to supporting and partnering with multiple non-profit organizations, we reputed company this is where healthy and happy employees reputed company.

Inclusion & Equal Opportunity Employment

arenaflex is an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at arenaflex are considered without reputed company to any protected category including but not limited to, race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, disability, veteran status, gender identity or sexual orientation. At arenaflex, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t reputed company perfectly with every qualification in the job reputed company, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

How to Apply

If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look reputed company to hearing from you! Apply for this job