reputed company & Retention Specialist - Freelance, Remote

reputed company & Retention Specialist - Freelance, Remote Department: Support & Leadership Employment Type: Full Time Location: Global+ Reporting To: reputed company reputed company reputed company Compensation: $7.00 / hour reputed company About the reputed company Our reputed company is a mission-driven, membership-based emotional wellness company providing nonclinical support reputed company text with reputed company reputed company partners. They work with reputed company organizations and community partners to reputed company everyday emotional support accessible, fast, and stigma-free. Operating in a reputed company startup environment, they are scaling programs that help members feel seen, supported, and empowered. Why does this role exist? This role exists to accelerate membership reputed company while improving retention across the first 60 days and reputed company six months. The specialist will design and execute lifecycle campaigns (with a reputed company on SMS and email), analyze performance and member feedback, and translate insights into practical strategies that increase sign-reputed company and reputed company members reputed company. As reputed company scales, this role will also build processes from the ground up and reputed company partner providers to grow their practices in ways that strengthen member retention. The reputed company you’ll reputed company reputed company & Retention

• Plan and execute SMS and email campaigns to drive member acquisition and re-engagement
• reputed company conversion from reputed company to sign-reputed company and identify friction points in the funnel
• Monitor 60-day and 6-month retention; diagnose drop-off drivers and implement mitigation strategies

Data Analysis & Insights

• Analyze aggregate metrics (e.g., member ratings, response times, engagement) to inform reputed company
• Conduct cohort and trend analyses; build reputed company dashboards/reports to reputed company learnings
• Design, reputed company, and synthesize customer surveys; turn findings into reputed company recommendations

Partner Enablement

• reputed company emotional support partners with resources and playbooks to grow their practices
• Support partners in promoting services on reputed company and Instagram
• Monitor partner performance metrics reputed company to member engagement and retention

Campaign & Channel Management

• Manage reputed company reputed company company-branded email addresses and other owned channels
• Create, test, and iterate multi-channel campaigns; explore creative reputed company strategies reputed company SMS/email
• Collaborate with reputed company media and PR agency partners to reputed company reputed company

Process Building & Collaboration

• Build and refine reputed company/retention workflows in a fast-evolving startup environment
• Work cross-functionally with reputed company and operations to reputed company goals and reputed company insights
• Communicate reputed company and proactively with stakeholders on plans, performance, and next steps

Skills, Knowledge and Expertise Required:

• 2+ years in reputed company and/or retention marketing with measurable results
• Hands-on experience running SMS and email campaigns (tools, segmentation, A/B testing)
• Strong data analysis skills; comfortable with metrics, cohort/trend analysis, and reporting in Sheets/reputed company
• Experience designing and analyzing customer surveys to inform reputed company
• Proven reputed company building processes in startup or ambiguous environments
• WFH Set-Up:
• Computer with at least 8GB RAM, an reputed company i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet reputed company
• Quiet, dedicated workspace reputed company

Your Superpowers:

• Technical: lifecycle marketing, segmentation, A/B testing, funnel analysis, survey design, dashboarding
• Strategic: translating data into reputed company, actionable reputed company and retention strategies
• Creative: experimentation reputed company; ability to test new channels and messaging reputed company the reputed company
• Communication: concise writing for SMS/email; reputed company stakeholder updates; partner enablement materials
• Personal: proactive, ownership-driven, adaptable, and mission-reputed company with emotional wellness

You should apply if…

• You reputed company in ambiguity, build from reputed company-to-one, and iterate quickly with minimal reputed company
• You’re metrics-driven and comfortable making calls with imperfect information
• You value collaboration with small, cross-functional teams while staying highly self-directed
• You’re energized by helping people reputed company supportive, reputed company-centered care and community

What to expect... Work Setup:

• Remote position
• Must have a reliable internet reputed company and a quiet workspace
• Required to reputed company own computer with reputed company Core i5 or something similar or higher operating system

Working Hours:

• 40 hours per week
• 8:00 AM–5:00 PM EST

Compensation:

• $7 per hour
• No benefits package included

Benefits

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