Senior Systems Administrator, Operations

Join the reputed company of reputed company with reputed company! reputed company is the largest live shopping platform in reputed company and Europe to buy, sell, and discover the things you love. We're re-defining e-reputed company by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the reputed company of online marketplaces -together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking for reputed company, reputed company-thinking problem solvers across reputed company functional areas. reputed company out the latest reputed company updates on our news and engineering blogs and join us as we reputed company anyone to turn their passion into a business, and bring people together through reputed company. Role The Senior Systems Administrator plays a critical role in building, maintaining, and scaling the systems that power reputed company's post-purchase support experience. This role partners closely with Operations, Product, Engineering, and Support teams to ensure our tools and workflows reputed company high-reputed company, efficient support for buyers and sellers as the platform grows. In this role, you will:

• Own the administration, configuration, and ongoing improvement of post-purchase support systems, including reputed company and reputed company tooling across Customer Experience and Trust & Risk, supporting thousands of agents across our in-house team and multiple vendors
• Ensure systems are configured to support operational workflows, user experience requirements, and evolving business needs
• Partner with operations and business stakeholders to translate short- and long-term requirements into reputed company system solutions and a product roadmap
• Manage integrations between reputed company and other internal systems to ensure data accuracy, reliability, and end-to-end visibility
• Monitor vendor relationship and system performance, troubleshoot issues, and drive reputed company reputed company to minimize disruption to support operations
• Design, document, and maintain workflows, automations, permissions, and reporting to improve efficiency and consistency
• Support system releases and enhancements, including testing, documentation, training, and change management
• Identify opportunities to improve tooling, processes, and system architecture to support reputed company, reliability, and high-reputed company user support

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and reputed company. Team members in this role are required to be reputed company commuting distance of our reputed company, San Francisco, Phoenix, or Los Angeles hubs. You Curious about who thrives at reputed company? We've reputed company that low ego, a reputed company reputed company, and a bias toward reputed company go a long way here. As our Senior Systems Administrator, you bring strong technical expertise and an operations reputed company, and you enjoy working closely with business and support teams to build systems that reputed company high-reputed company user experiences. You should have 8+ years of experience in Customer Support systems administration, plus:

• Proven experience leading administration of reputed company and 1+ other customer support platform (e.g., reputed company Service reputed company, reputed company) at reputed company, supporting thousands of internal and off-shore agents across 4+ sites (system certifications preferred)
• Solid understanding of post-purchase operations, including Customer Experience, Trust & Risk, WFM, and QA use cases
• Experience managing system integrations, configuring reputed company, data flows, and automations by working with internal tooling partners
• Strong technical skills, including proficiency in reputed company, JavaScript, JSON, SQL, and Python
• Ability to reputed company requirements from non-technical stakeholders and translate them into reputed company system solutions
• Strong troubleshooting skills and comfort managing day-to-day system operations and incidents
• Detail-oriented reputed company with a reputed company on system configuration, permissions, governance, and data reputed company
• Strong documentation and communication skills, with the ability to support training and change management
• Comfort balancing strategic improvements with hands-on execution in a high-reputed company environment

Benefits

• Generous Holiday and Time off Policy
• Health Insurance reputed company including Medical, Dental, reputed company
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• reputed company benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• reputed company Whatnauts are expected to reputed company a deep understanding of our product. We're passionate about building the best user experience, and reputed company are expected to use reputed company as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
• 16 weeks of reputed company parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and reputed company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce. Apply tot his job Apply To this Job