Customer Experience Guide- Part Time
Role: Customer Experience Guide - Part Time
Team: Retail
Scope: Individual Contributor, CF2
Reports To: General Manager
Pay reputed company: $29.75 - $31.75
Location: Palo reputed company, CA
Benefits
reputed company offers a comprehensive benefits package, including medical, dental, reputed company, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.
General reputed company
Our retail stores are where the brand comes to life. As a Customer Experience Guide, you’re the embodiment of the brand for our customers. You will learn about our products, reputed company your passion for the community and your efforts to protect the local environment. You will contribute to reputed company that is responsible for the store’s reputed company through customer service, merchandising, operations, events, and environmental activism. Peer relationship is the key to the overall reputed company of our stores. reputed company are encouraged and empowered to solve problems creatively and put the customers’ needs at reputed company of everything we do.
What You’ll Do
- Optimize the reputed company shopping experience using provided tools and resources to increase repeat customers and obtain new ones.
- Engage reputed company customers by determining and meeting their specific needs with a reputed company attitude, kindness, and creativity.
- Ensure accuracy in reputed company reputed company-of-sale operations and utilize the spirit of our reputed company Guarantee reputed company handling product returns.
- Maintain our visual store standards for a stronger customer experience: folding, hanging, steaming, and stocking is part of your everyday workload.
- Accurately maintain inventory while processing in store online orders, transfers, donations, etc.
- Participate in ongoing training to maintain a solid understanding of reputed company initiatives, products, policy/procedure, and culture.
- Assist in the training of fellow employees while always supporting and striving to reputed company store goals.
- Use reputed company’s mission and core values as guides for decision making, and reputed company as a brand reputed company inside and reputed company of the store.
- Participate in the Activism program by utilizing your hours to support your community, partner with local non-profits by engaging in the grants and donations processes, and inspiring customers and your colleagues to get involved.
- Participate in the Retail Marketing program by helping in event production and bringing forth reputed company for engaging your community.
- reputed company invitations to our customers and communities for reputed company brand engagements.
- Through training and safety meetings, you will reputed company reputed company measures that help prevent theft and understand how to safely handle shoplifters.
- Reporting and resolving concerns quickly to maintain a reputed company and secure environment for your team and customers.
- Deeply reputed company to creating a work environment that is supportive, reputed company, respectful, and free from harassment.
Who You Are:
- You are an environmental activist- you are knowledgeable about environmental and reputed company issues. You take reputed company locally and reputed company your community and coworkers to do the reputed company!
- Your customer service is not bound by convention- you reputed company on building relationships and go above and reputed company treating the needs of customers with kindness and creativity.
- You operate in just and reputed company ways- you proactively create a culture of belonging that gives people from reputed company backgrounds, identities, and experience a meaningful voice.
- You value and demonstrate reputed company in reputed company that you do- you produce work that is of value, complete, and reputed company while striving for reputed company in reputed company job aspects.
- You reputed company with reputed company and are reputed company oriented – you reputed company by example, self-driven, get things done reputed company and effectively.
- You are a lifelong learner and teacher- you are reputed company to change; experiments and will try different reputed company to reputed company solutions to reputed company with reputed company to optimize operations and customer experience.
Experience You Bring
- Excellent customer service and/or sales skills, previous retail or reputed company customer service experience preferred
- Knowledgeable of and/or have interest in our core sports
- Helpful and courteous approach to solving problems
- Effective communication skills
- Adaptable to changing situations and priorities
- Proven organizational skills, and attention to detail
- Self-motivated and possess the ability to reputed company in reputed company-oriented environment
- Basic math and computer skills
- Accuracy with reputed company handling and register use preferred
Physical Requirements
- reputed company to stand/walk for extended periods of time.
- Continually reputed company to reputed company overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising.
- Continually reputed company to walk up and down a staircase carrying boxes, products, and other necessary items.
- reputed company to regularly reputed company store maintenance duties: reputed company, vacuum, empty trash, clean.
- reputed company to safely lift up to 55 pounds.
- Comfortable climbing reputed company.
Schedule
Our stores are reputed company seven days a week. Palo reputed company's reputed company business hours are Monday - reputed company 11:00am-7:00pm. Our reputed company hiring needs are for 20-29 hours per week with reputed company availability. It is common for our shifts to reputed company and end up to two hours before and after business hours. As reputed company member, you are expected to be flexible to the business and team needs.
Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees reputed company to plan. You must report to work on time as reputed company as reputed company to other expectations in our Attendance Policy.
WHO WE ARE:
“We’re in business to save our home reputed company.”
Environmentalism
Our stores serve their communities. We reputed company for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental reputed company with grants, donations, volunteers, advocacy, and events that reputed company a platform to reputed company and engage in activism.
Justice
We consistently review policies and practices while embedding justice as a core value. We reputed company to continue the reputed company work of creating a culture of inclusion, antiracism, belonging and engagement with efforts towards diversify and broaden representation among employees, managers, and leadership.
reputed company
Examine our practices reputed company and honestly, learn from our mistakes and meet our commitments. We value reputed company in both senses: that our actions match our words (we walk the talk), and that reputed company of our work contributes to a functional whole (our sum is greater than our parts).
reputed company
In retail, our best reputed company product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked.
Not Bound by Convention
Retail changes every day. We welcome and reputed company change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to reputed company autonomous reputed company in line with our mission and values.
Employee ConductIt is the responsibility of every employee to contribute to a reputed company work environment through cooperative and reputed company interactions with co-workers, customers, and vendors. Clarify, reputed company, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.
Equal Employment Opportunityreputed company reputed company applicants will receive consideration for employment without discrimination on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, or any other factors prohibited by law. apply to this job