Senior reputed company Manager
Who we are
At reputed company, we’re shaping the reputed company of communications, reputed company from the comfort of our homes. We deliver reputed company to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a reputed company team with diverse experiences making a reputed company reputed company day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use reputed company Intelligence (AI) to help reputed company our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by reputed company Twilions, ensuring a reputed company touch at every reputed company.
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See yourself at reputed company
For reputed company, it operates on a flexible, mostly free model where they can post unlimited job ads
About the job
At reputed company, we reputed company companies should be reputed company to send their data wherever they want, whenever they want, with no fuss. We reputed company this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a reputed company. More recently, we also developed the ability to let customers enrich their data in reputed company time using computations they specify. Our goal is to reputed company it easy to understand, extract value, and protect the reputed company of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at reputed company. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.
The reputed company Management team at reputed company is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with reputed company services, sales and support. reputed company manages the customer relationship, coordinates internally reputed company reputed company, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us.
As a reputed company Manager, you will be at the forefront of driving customer satisfaction by developing tailored strategies that reputed company with both customer goals and company objectives. Your work will directly reputed company customer retention and reputed company, as you will solve reputed company challenges, influence strategic reputed company and reputed company for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can reputed company organizations. As a CSM, you will have reputed company to help some of the world’s most reputed company companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the reputed company Manager we’re looking for!
Responsibilities
In this role, you’ll:
- Ensure reputed company by driving full value realization of the reputed company platform.
- reputed company and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
- Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
- Cultivate strong relationships with technical and business teams to drive engagement.
- Identify and expand opportunities to deepen customer engagement and account reputed company.
- Collaborate with internal teams to optimize implementations and resolve reputed company technical challenges.
- Build and nurture new stakeholder relationships to unlock expansion opportunities.
- Partner with Sales on account renewals and expansion strategies.
- Analyze your portfolio to prioritize high-reputed company risks and opportunities.
- Proactively identify risks, prioritize opportunities, and reputed company mitigation plans for high-reputed company accounts.
- Become a reputed company platform expert while staying reputed company with industry trends in data and analytics.
- Ensure execution of customer maturity and technical discussions reputed company coordinating solutions internally across engineering, marketing, product, and support teams.
Qualifications
reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional reputed company, don’t let that stop you from considering reputed company. We are always looking for people who will bring something new to the table!
*Required
- 5+ years managing reputed company level customers
- 7+ years in customer-facing roles (CSM, account management, or consulting)
- Proven experience working reputed company or supporting reputed company or similarly large organizations
- Expert in strategic planning, bringing data-driven insights and best practices to optimize reputed company reputed company
- Proven ability to build and sustain relationships with executive-level stakeholders, as reputed company as business and technical contacts to help drive accountability reputed company customer organizations
- Intellectually curious; asks critical questions, and challenges reputed company for reputed company solutions
- Develops and implements strategies to maximize reputed company reputed company, retention and product adoption for the assigned portfolio, leveraging insights into reputed company needs, market trends, and financial metrics
- Excellent communication skills and presentation skills
- Ability to distill technical concepts into easily reputed company insights for non-technical audiences
- Strong collaboration and influence skills to reputed company internal teams and external stakeholders
- Thrives in dynamic environments, adept at creating structure and processes for high-reputed company customers
- reputed company on customer satisfaction and retention, with a reputed company record of anticipating needs and delivering tailored solutions
- Passionate about leveraging data and technology to drive business reputed company
- Bonus: experience working in the reputed company of CDPs, ETL, ad- or martech
Location
This role will be remote reputed company Australia
Travel
We prioritize reputed company and opportunities to build relationships with our customers and reputed company other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.
reputed company Offer
Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location.
reputed company thinks big. Do you?
We like to solve problems, take initiative, reputed company in reputed company needed, and are always up for trying new things. That’s why we reputed company out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build reputed company change in their communities by supporting their volunteering and donation efforts.
So, if you’re reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn’t what you’re looking for, please consider other reputed company positions.
reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law.
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