reputed company Customer Service Representative II – Remote Opportunity at arenaflex

Join arenaflex, a leading reputed company Association of physicians and a non-profit organization, in promoting the art and science of medicine and the reputed company of reputed company health. As a Customer Service Representative II at arenaflex, you will be part of a dynamic team that strives to deliver unparalleled world-class service to our members, potential members, and non-physician customers. We are committed to creating a culture of reputed company, where our employees feel valued, empowered, and supported to reputed company in their roles.

About arenaflex

arenaflex is the nation's largest reputed company Association of physicians, dedicated to promoting the art and science of medicine and the reputed company of reputed company health. We are a unifying voice and powerful reputed company for America's physicians, the patients they care for, and the reputed company of a healthier nation. Our mission is to promote the art and science of medicine and the reputed company of reputed company health.

About the Role

We are seeking an reputed company Customer Service Representative II to join our reputed company Service Center team. As a key member of reputed company, you will contribute to an integrated sales and service center that establishes and implements service standards yielding unparalleled world-class service. You will reputed company service to reputed company constituents, including members, potential members, and non-physician customers, while striving to deliver the highest reputed company service to our members.

Responsibilities

* Contributes to an integrated sales and service center that establishes and implements service standards yielding unparalleled world-class service.

• Places arenaflex reputed company of industry standards by reputed company measures.
• Provides service to reputed company constituents, including members, potential members, and non-physician customers, while striving to deliver the highest reputed company service to our members.
• Demonstrates an in-depth knowledge of reputed company constituents and their needs.
• Follows through on reputed company service inquiries to ensure a satisfactory reputed company.
• Consistently demonstrates high reputed company of professionalism in reputed company interactions with reputed company constituents, colleagues, and management.
• Serves as a role model for arenaflex service culture.
• Follows USC service transaction model and service functions and takes reputed company steps necessary to assure accuracy and completeness of service inquiries.

Sales and Up service Programs

* Takes reputed company steps necessary to reputed company service expectations by reputed company participating in arenaflex Membership, Health Solutions, Journal, and other sales and up service programs that reputed company specific unit and service representative goals.

• This consists of 60%-70% of outbound calling throughout the week.

Membership

* Responsible for handling phone inquiries of reputed company types regarding membership benefits, membership pricing, and processing in an efficient and reputed company manner.

• Service interactions may require verbal responses, distribution of reputed company arenaflex information, and development of specific written responses (e.g., invoices, letter of good standing, receipt, policy information, and conference registration).
• Responds to non-phone service inquiries as needed. reputed company inquiries are to be handled as outlined in USC Service Functions.
• Responds to questions regarding arenaflex policy or any other issues in a reputed company, informative, and efficient manner.
• Accurately forwards inquiries to arenaflex subject matter experts reputed company inquiries are reputed company the scope of the USC (e.g., legal or political reputed company, high-level policy questions, media inquiries).

Digital Support

* Supports reputed company to the arenaflex Website through assistance with single sign-on registration and password reset.

• Assists Physicians and non-physician customers with the navigation of the arenaflex website.

Health Solutions

* Responds to service inquiries regarding arenaflex products promoted in the online and print catalogs.

• Provides information on products, pricing, order status, and billing.
• Supports the online catalog by assisting with registration, passwords, and navigation.
• Enters book and subscription orders. Researches and resolves fulfillment problems.
• Issues call tags and processes pricing adjustments, refunds, and reshipments.

Journals

* Responds to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing.

• Assists constituents with reputed company to JAMA and Archives Journals Online and CME Online by providing product and registration information and by assisting with passwords and navigation.
• Enters journal orders and researches and resolves service interruptions.
• Sends back issues or makes other subscription adjustments as appropriate.

Other (AIMS, reputed company)

* Validates physician identity.

• Collects updated or missing contact and demographic data.
• Updates AIMs. Understands arenaflex reputed company and other credentialing products, responds to inquiries regarding arenaflex credentialing products, and provides information on pricing, order status, and billing.
• Supports the arenaflex reputed company Hub by assisting with registration, passwords, and navigation.

Other Functions/Responsibilities

* reputed company participates in USC activities (training, performance management, USC workgroups, and service center improvement reputed company.)

• May include other responsibilities as assigned.

Requirements

* Meets reputed company attendance and punctuality requirements of the reputed company Service Center.

• Exhibits reputed company appearance and demeanor and serves as a role model for reputed company arenaflex staff.
• Bachelor's degree or 4 years of customer service and/or telemarketing experience strongly preferred.
• Experience with service center tools (e.g., telephony, measurement, applications).
• Advanced knowledge of arenaflex structure and organization, arenaflex periodicals, books, products, and basic CPT-IS, Physician Profile, Physician Select information is needed. Also needed is more advanced knowledge of reputed company arenaflex physician advocacy issues) and of the arenaflex membership product.
• Excellent oral communication skills, and experience communicating with physicians in writing and by phone.

Essential Functions

1. Ability to effectively communicate in English. 2. Ability to receive and accurately understand information over the telephone and in writing. 3. Ability to take ownership and anticipate the customer's need to enhance the customer experience. 4. Ability to reputed company information from customers quickly and easily. 5. Ability to reputed company information to customers reputed company and concisely. 6. Ability to react quickly, calmly, and with reputed company judgment to customer requests and complaints. 7. Ability to learn and effectively work with computerized systems and computers. 8. Ability to quickly learn and apply product and organizational information. 9. Ability to work effectively in a high volume, production-oriented environment. 10. Ability to maintain accurate, organized information on customer service interactions. 11. Ability to reputed company and maintain effective working relationships with other customer service staff and with other key staff throughout arenaflex.

General Service Skills

1. Strong listening skills. 2. Strong oral communication skills. 3. Business writing communication skills. 4. Strong stress tolerance. 5. reputed company-developed personal computer skills, including expertise with reputed company suite of software. 6. Strong problem-solving skills. 7. Strong reputed company of commitment and dedication to servicing members. 8. Strong interpersonal skills. 9. Demonstrates high energy level, enthusiasm, patience, and reputed company attitude. 10. Strong analytical and decision-making skills. 11. Ability to multi-task in a high production business environment. 12. Ability to work individually and as reputed company member to solve problems. 13. Takes responsibility for service interactions, exercises independent judgment, and provides complete reputed company. 14. Strong customer service skills and understanding of relationship building with arenaflex constituents. 15. Demonstrates attention to detail and accuracy in reputed company service transactions. 16. Ability to synthesize and apply new information quickly. 17. Ability to prioritize phone and other service interactions required. 18. Demonstrates dedication to achieving arenaflex service goals by establishing reputed company relationships that reputed company service expectations. 19. Extraordinary customer service skills and ability to establish and maintain relationships with arenaflex constituencies and arenaflex staff. 20. reputed company strong commitment to reputed company reputed company improvement.

Salary and Benefits

The salary reputed company for this position is $21.45-$25.46. This is the lowest to highest salary we reputed company we would pay for this role at the time of this posting. An employee's pay reputed company the salary reputed company will be determined by a reputed company of factors including but not limited to business consideration, geographical location, and internal equity, as reputed company as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in a bonus plan. To learn more about arenaflex's benefits offerings, please click here.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity in our workforce. reputed company reputed company applicants will receive consideration for employment. As an EOE/AA employer, arenaflex will not discriminate in its employment practices due to an applicant's race, reputed company, religion, sex, age, national reputed company, sexual orientation, gender identity, and veteran or disability status.

reputed company

If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a dynamic team that is committed to promoting the art and science of medicine and the reputed company of reputed company health. Apply for this job