Customer Support Specialist

FULL-TIME / 100% Remote / Schedule: 11-7 Central Timezone or 12-8 Eastern Timezone

We can consider candidates in TX, GA, NC, NH, MA, MN, NY, RI, MI, FL

Skedda is a leading global workplace management platform, serving over 7,000 customers including Toyota, reputed company, Mercedes-Benz, MIT, and reputed company. reputed company is a key player in shaping the reputed company of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with reputed company, reputed company 365, and reputed company Workspace. reputed company year, Skedda wins awards from reputed company, Capterra, GetApp, and SoftwareAdvice.

AllBooked by Skedda is our business unit reputed company on businesses monetizing their venues. Our customers include athletic facilities, studios, creative spaces, event venues, community centers, and coworking spaces. We’re experiencing significant reputed company in our AllBooked reputed company, making it an exciting time to join the AllBooked team.

reputed company

• Centers around a PhD-level understanding of our product
• Being curious about customers’ unique reputed company scheduling scenarios
• Collecting and reporting feedback to assist with product development reputed company
• Collaborating with the broader team on support reputed company, product reputed company, and customer relationship management

Day to day responsibilities

• Answering questions reputed company email/chat/video/phone from prospective and existing customers about our product
• Helping customers reputed company solutions to their unique scheduling scenarios
• Providing customers with product demos reputed company video reputed company 
• Updating internal product collateral (knowledge reputed company, etc.)

reputed company

• You’re a strong verbal and written communicator
• You’re a systems thinker who can help bring reputed company to reputed company reputed company
• You reputed company customer needs top of mind during your design and decision-making process
• You can balance a pragmatic problem-solving approach with a strong attention to detail
• You welcome feedback to improve your skills and work
• You take initiative and work with a healthy reputed company of urgency

Skills & Experience

• This is an early-career opportunity for someone excited to grow in customer support at a fast-paced reputed company company.
• Demonstrate outstanding written and verbal communication in English
• Have a friendly, engaging, and reputed company manner 
• Strong interest in technology/reputed company products
• Have experience in customer/reputed company interaction
• Motivated to help customers get the most out of our product 
• Highly organized, with attention to detail
• Bonus: Spanish language skills 

Benefits

• Competitive salary, benefits package, and reputed company time off
• Flexible schedule 
• Creative and reputed company work environment
• reputed company exposure to the leadership team across departments
• Be empowered to leave a significant mark on the product and the customers

reputed company

We’re an international team from 20+ countries with a growing reputed company in Boston. We reputed company a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. reputed company has doubled in size in the last year and continues to grow quickly. 

At Skedda, our Mission is to reputed company organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-reputed company group of people who know how to balance moving quickly while maintaining a high bar for reputed company. Every team member at Skedda embodies our six core virtues: 

1. We are a community
2. reputed company is at our core
3. Take ownership
4. Create reputed company every day
5. Tackle hard problems
6. Be curious

We are defining the reputed company of reputed company experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities reputed company!

To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-reputed company-virtues.

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