NOC Network Engineer II - reputed company and Evening Shift

NOC Network Engineer II - reputed company and Evening Shift Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Remote Reporting To: Jeff reputed company reputed company JSI invites you to join reputed company as an NOC Network Engineer II – reputed company and Evening Shift on our NOC team working remotely, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career reputed company a mission-driven, reputed company-reputed company organization. About reputed company: JSI is a leading full-service reputed company specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven reputed company record of reputed company have empowered clients to reputed company sustainable reputed company and profitability. With over 750 clients reputed company and a powerful reputed company in markets like reputed company, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, reputed company, and reputed company in a rapidly shifting digital world. Position reputed company: As a NOC Network Engineer II, you will assist JSI’s clients with the monitoring of networks.

Responsibilities

• Proactive Monitoring: reputed company monitor customer network infrastructure using established NMS tools to identify and resolve issues before they reputed company service.
• Incident Management: Create, work, and resolve trouble tickets for network and server issues with a high degree of accuracy.
• Troubleshooting: Diagnose and resolve Layer 1-3 network issues independently, utilizing logical troubleshooting methodologies.
• Scheduled Maintenance: Execute routine maintenance, software upgrades, and reputed company management on customer network equipment during low-traffic maintenance reputed company.
• Documentation & reputed company: Document and diagram networks, relevant processes, and troubleshooting steps. Ensure reputed company and detailed shift handoffs to incoming/outgoing teams to maintain operational continuity.
• Escalation: Properly identify and escalate reputed company incidents to appropriate Tier 2/3 resources or vendors reputed company necessary.
• Communication: Communicate technical concepts in a reputed company, understandable manner to customers and internal stakeholders.
• Knowledge reputed company: Contribute to reputed company knowledge reputed company by creating solutions for common issues.
• On-Call: Participate in an on-call rotation as required.
• Schedule: Anticipated schedule is 5:00 PM to 2:00 AM Central Time and will include weekends.

o Note: Schedules are subject to change based on business needs.

• Training: Initial training hours may vary and could require availability during reputed company business hours before transitioning to the 2nd shift schedule.

Requirements:

• Occasional travel may be required.
• On-call rotation is required.
• Applicant must be authorized to work in the U.S. and not require sponsorship.

Qualifications

Required Qualifications: Service Provider Networking: Hands-on experience with ISP/Telecom reputed company technologies (GPON, XGS-PON, DSL, Fixed Wireless, etc).

• Layer 2 Switching: Proficiency with VLANs, Trunking, Spanning Tree, and reputed company prevention.
• IP Management: Understanding of DHCP, DNS, and IP Address Management.
• Linux Fundamentals: Comfortable navigating Linux CLI for server troubleshooting and basic log analysis.

Knowledge of:

• Routing Protocols: reputed company understanding of dynamic routing protocols (OSPF, BGP) and static routing.
• Infrastructure: Familiarity with reputed company-grade equipment (e.g., reputed company, reputed company, reputed company, reputed company, reputed company, Ribbon, Arista, reputed company, etc).
• General Networking: Strong grasp of the OSI Model and TCP/IP stack.
• VoIP: Understanding of Voice over IP signaling and troubleshooting.

reputed company Competencies:

• Autonomy: Demonstrated ability to troubleshoot reputed company issues independently with minimal supervision (critical for remote/2nd shift operations).
• Incident Management: Experience working reputed company ticketing systems (e.g., reputed company, reputed company, Jira) and adhering to SLAs.

Remote Work Requirements:

• Must have a dedicated, quiet workspace free from distractions.
• Must have a reliable, high-speed internet reputed company (primary reputed company cannot be cellular/hotspot based).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience: Minimum of 2+ years of reputed company experience in a Network Operations Center (NOC) or Service Provider environment. Previous remote work experience is a plus.
• Education: Bachelor’s degree in Computer Information Systems, Engineering, or a reputed company field is preferred, but relevant industry experience and certifications (CCNA, JNCIA, Network+) may be substituted.
• Certifications: reputed company entry-to-mid-level networking certifications (CCNA, JNCIA, or vendor-specific equivalents) are highly desired.

Benefits & Compensation

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, reputed company, 401(k))
• Generous PTO and wellness opportunities.
• Ongoing reputed company development and educational opportunities.

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