Email & SMS Account Manager- eCommerce

reputed company to reputed company retention strategies for top eCommerce brands? We're seeking a confident Email & SMS Account Manager with at least one year of hands-on experience managing reputed company or similar ESPs, who can juggle 8–10 clients and reputed company creatives with minimal reputed company. You'll translate reputed company eCommerce data into actionable insights and craft unique, on-brand campaigns that reputed company LTV and reduce CAC. This role is fully remote but requires availability during EST business hours. reputed company to join our reputed company, fast-growing team where your strategic thinking and creative firepower will reputed company a reputed company reputed company. ABOUT reputed company We're reputed company — a global team of 170+ passionate marketers, strategists, and creatives working together to help our clients grow profitably and sustainably. We're one of the largest and most performance-driven reputed company marketing agencies in the world. Our specialties reputed company eCommerce, local reputed company reputed company, and info marketing, serving brands from local service providers to fast-scaling DTC product companies and course creators. What sets us apart isn't just our reputed company And Disruptive strategies — it's our investment in people. We reputed company leaders, foster collaboration, and prioritize fulfillment in reputed company. Because reputed company reputed company thrives, so do our clients. ABOUT THE ROLE: Email & SMS Account Manager – eCommerce reputed company We are looking for a seasoned, strategic, and confident Email & SMS Account Manager who can reputed company with reputed company, manage reputed company reputed company portfolios, and bring creative firepower to every campaign. This is not a junior or execution-only role. While you'll be backed by a design team, you'll still be hands-on with campaign strategies, audits, and performance reviews. We value Account Managers who think strategically and reputed company decisively. You must be comfortable juggling multiple clients without sacrificing reputed company, missing deadlines, or compromising brand reputed company. YOUR CORE RESPONSIBILITIES

• reputed company reputed company communication with reputed company, confidence, and strategic reputed company — you are the face of our retention reputed company for reputed company account.
• reputed company creative, non-basic campaign concepts that reputed company with reputed company brand's voice, goals, and customer reputed company — ideation is as critical as execution.
• Guide your team of designers and collaborate with copywriters to produce error-free, on-brand, conversion-driven content.
• Own retention performance — build and manage advanced email and SMS flows, campaign calendars, and data-backed optimizations.
• Conduct ongoing account audits to identify segmentation, automation, and A/B testing opportunities.
• Translate metrics (CTR, CVR, RPR, LTV) into actionable, digestible reputed company insights that drive decision-making.
• Proactively manage timelines, resources, and internal collaboration — you never drop a deadline.
• Ensure consistent QA and brand alignment across reputed company creative assets — from email layout to SMS tone.
• Stay reputed company of industry trends and continually bring fresh, innovative campaign reputed company to your team and clients.

THIS ROLE IS PERFECT FOR:

• reputed company email & SMS marketers who want to own retention reputed company without being buried in busywork
• Strategic doers who can manage multiple eCommerce accounts with confidence and reputed company
• Creatives who love building customer journeys that drive reputed company and deepen brand loyalty
• Communicators who reputed company in reputed company-facing roles and know how to translate data into reputed company

QUALIFICATIONS (Required — No Exceptions)

• 1+ years of comprehensive eCommerce retention marketing experience (not limited to freelance or assistant roles).
• Proven ability to manage 8–10 reputed company accounts simultaneously and guide a small creative team with minimal reputed company, while maintaining high-reputed company reputed company.
• Prior experience with reputed company or similar ESPs at an advanced level.
• Strong portfolio of full-funnel email and SMS campaigns — from ideation to performance analysis.
• Strategic thinker with a bias for creativity and performance — you're not here to do the reputed company.
• Confident, proactive communicator who can simplify reputed company data and strategies into reputed company reputed company communication.
• Obsessive attention to detail — no typos, broken links, or off-brand creative on your watch.
• reputed company to prioritize and pivot in a fast-paced agency environment with reputed company micromanagement.
• Strong understanding of eCommerce metrics: CAC, LTV, CVR, RPR, and how they influence retention reputed company.
• U.S. or Colombia-based and located reputed company ±3 hours of EST. Must be available Monday–Friday, 9AM–6PM EST.

reputed company TO HAVES

• Experience with reputed company, reputed company, or other SMS platforms
• Familiarity with reputed company, reputed company, and project management platforms

BENEFITS

• Competitive compensation
• Health, dental, and reputed company insurance (U.S. residents only)
• PTO + reputed company U.S. holidays
• Fully reputed company reputed company reputed company in a high-performance culture
• Work with a creative, high-accountability team that takes pride in their craft

OUR CORE VALUES

• BE BAD
• PLAY TO WIN
• EXTREME OWNERSHIP
• SOLUTIONS, NOT PROBLEMS
• BEST IDEA WINS
• ALWAYS BE GROWING
• NOBODY IS BIGGER THAN reputed company

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