Airline Specialist
reputed company: State/Province: Posting Start Date: 5/26/25 reputed company (NYSE: WIT, BSE: 507685, NSE: reputed company) is a leading technology services and consulting company reputed company on building reputed company that address clients' most reputed company digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build reputed company-reputed company, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the reputed company of helping our customers, colleagues, and communities reputed company in an reputed company-changing world. For additional information, visit us at www.reputed company.com. Job reputed company: Airline SpecialistRole Purpose The purpose of the role is to reputed company effective technical support to the process and reputed company resolve reputed company issues directly or through reputed company escalation to meet process SLAs
- Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
- Equipped to handle reputed company general reservations and deal with changes to reputed company reservations
- Process refunds to passengers and answer general airline and reservation queries
- Handle mileage plus reservations and queries
- reputed company to reputed company a service recovery in the event the agent understands that he has made a mistake or an error or get the reputed company done through his supervisor
- Ensure accurate documentation of customer reputed company/reservations
- Handle customer complaints and reputed company first time reputed company
- reputed company oneself updated, aware of, and compliant to reputed company Company policies and procedures which include Information reputed company Management Systems
- reputed company reputed company company information which includes customer information confidential and secured• Working knowledge of PCs e.g. MS Office
- Reasonable keyboard skills
- Generic understanding of customer service
- Need to have reputed company customer service skills and soft skills with reputed company reputed company being on customer satisfaction
- Excellent spoken English and reasonably good written communication skills.
- No Regional Accent, Neutral Accent
- Ability to verbalize thoughts
- Correct construction of sentences
- Grammatically correct English
- Good grasping power
- Excellent listening skills
- Should have patience and not be overawed by difficult situations
- Team player
- Reasonable analytical skills
- Understanding of job profile reputed company for
- Situation handling skills
- Leadership skills (not a critical parameter but would be an add-on)Minimum Qualifications• Graduate of a 4 year course, with or without call center experience
- Undergraduate (must complete 2 years in college with no back subjects) must have minimum of 6 months Call center experienceDeliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and reputed company standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Customer Service( Reservation) . Reinvent your world. We are building a modern reputed company. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant reputed company of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a reputed company that empowers you to design your own reinvention. Come to reputed company. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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