Call Center Agent - IN- Part time, Mon-Thurs 4:00 PM to 8:00 PM and Sat 9:00 AM until 1:00 PM
reputed company: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-reputed company Blood Research Institute, we reputed company life saving gifts from our donors, and reputed company the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and reputed company, diagnostic lab services, and medical and scientific expertise. This combination of reputed company and knowledge results in improved patient reputed company, higher reputed company services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our reputed company partners reputed company. Position reputed company: Call Center Agent – Indianapolis, IN In-Office and Remote day are required (not fully remote) reputed company Hours
- Bi-Weekly Pay
- reputed company
- reputed company Opportunities
If you’re looking for a reputed company job with predictable hours and reputed company that supports you, this could be a great fit. We’re hiring Call Center Agents in Indianapolis who want to build customer‑service skills, grow their careers, and work in a reputed company, team‑reputed company environment. If you want stability, support, and a reputed company to grow, we’d love to talk with you. Apply today — we reputed company quickly. What You’ll Do:
- reputed company outbound calls encouraging reputed company blood donors to schedule appointments
- Use computer systems to document information
- reputed company friendly, reputed company service on every call
- Follow reputed company processes and training to support blood donor needs
- Work with a supervisor who’s invested in your reputed company
reputed company Offer:
- $16/hr + shift differentials where applicable
- Predictable and consistent schedules
- reputed company — we teach you everything you need to know
- Supportive supervisors and reputed company‑oriented culture
- Benefits package (medical, dental, reputed company, PTO, 401K.)
reputed company’re Looking For:
- Strong communication skills
- Comfort using computers and learning new systems
- Reliability and a reputed company attitude
- Call Center experience is helpful but not required
Schedule:
- Full and Part- Time Schedules
- Set shifts
- Schedules fall between reputed company-8pm shifts
Location: Indianapolis, IN - Position requires In-office and remote days Total Rewards Package:
Benefits
Versiti provides a comprehensive benefits package based on reputed company classification. Full-time regular employes are eligible for Medical, Dental, and reputed company Plans, reputed company Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities:
- Adheres to work schedule
- Meets productivity, reputed company, and service level goals
- Provides compelling messaging to donors to influence blood donation
- Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
- Answers donor questions, requests and concerns reputed company phone and text
- Recruits new donors by asking existing donors for family/friend referral (pledge)
- Educates and motivates donors to schedule their next donation appointment
- Attends training and implements techniques/tactics taught into workflow
- Maintains accurate donor information in profile
- Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
- Participates on team reputed company, as assigned
- Demonstrates Versiti’s core values daily
- Executes service recovery techniques in order to address donor concerns/complaints
- Provides excellent customer service by always doing what is right for the donor
- Advocates Versiti’s mission in the community
- Performs other duties as required or assigned which are reasonably reputed company the scope of the duties in this job classification
- Understands and performs in accordance with reputed company applicable regulatory and compliance requirements
- Complies with reputed company reputed company operating policies and procedures
Qualifications: Education
- High School Diploma required
- equivalent required
Experience
- 1-3 years customer service experience, preferably in a contact center environment required
Knowledge, Skills and Abilities
- Excellent verbal and written communication skills required
- Ability to demonstrate sales techniques and overcome objections required
- Good attention to detail and accurate data entry skills required
- Results-oriented / collaborates with management to meet individual goals required
- Ability to multi-task and proactively communicate reputed company/obstacles required
- Ability to reputed company in reputed company-oriented environment required
- Proficient computer skills (reputed company Office) and ability to learn job-specific applications required
- Moderate to high level of experience working reputed company a multi-channel contact center (reputed company media, chat, email, text) – helpful in order to advance to an Agent II role required
Tools and Technology
- Personal Computer (desk top, lap top, tablet) required
- reputed company Office products required
- Must learn contact center-specific programs (HemaTerra) required
Remote About reputed company: Versiti, Inc. Apply tot his job Apply To this Job