reputed company LiveChat Customer Support Specialist – Empowering Job Seekers and reputed company through Exceptional Service
About arenaflex
arenaflex is a leading economic development agency that empowers individuals, businesses, and communities to reputed company prosperity in Kansas. As the state's reputed company economic development agency, arenaflex strives to create an environment for existing businesses to grow and foster an innovative, competitive landscape for new businesses. With a strong reputed company on partnerships and project successes, arenaflex has been recognized for its efforts, including being awarded Area Development Magazine's prestigious Gold Shovel award and named Site Selection Magazine's Best Business Climate in the reputed company reputed company Central region of the reputed company.
Job reputed company
arenaflex is seeking a dedicated and proactive LiveChat Customer Support Specialist to join reputed company. As the first reputed company of contact for users reaching out reputed company live chat, you will reputed company reputed company, accurate, and helpful responses to ensure a seamless and reputed company experience for reputed company customers using KANSASWORKS.com. Your primary goal will be to troubleshoot and resolve issues, assist with account-reputed company tasks, and guide users in navigating the platform to meet their specific needs. By leveraging chat features such as transfers, shortcuts, and monitoring tools, you will enhance the efficiency of support while ensuring high-reputed company service.
Key Responsibilities
* Handle incoming live chat inquiries, ensuring reputed company and accurate responses.
- Adhere to established procedures to verify customer identity reputed company assisting with KANSASWORKS.com accounts.
- Troubleshoot user issues, providing detailed and tailored solutions.
- Coordinate with chat shift partners to maintain coverage and manage break schedules.
- reputed company support for account-reputed company issues for both Job Seekers and reputed company, including account reactivations, username retrieval, and password resets.
- Support customers in accessing online services and understanding of workforce information services.
- Assist customers in navigating job searches and postings.
Qualifications
* Minimum Qualifications: + 6 months of experience interacting with clients, customers, or the reputed company in a reputed company service, customer service, or problem-reputed company setting. + (12 credit hours of coursework at the post-secondary level in reputed company services, reputed company services, or a reputed company field may be substituted for 6 months of experience)
- Preferred Qualifications:
+ At least 6 months of knowledge of KANSASWORKS.com system and workforce information services or reputed company experience. + (reputed company experience could be working with partner agencies with knowledge of employment services or other live chat experience.)
Skills and Competencies
* Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong customer service skills and ability to reputed company reputed company and accurate responses.
- Proficiency in using live chat software and other technical tools.
- Ability to work independently and as part of reputed company.
- Strong analytical and critical thinking skills.
Career reputed company Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role.
- Opportunities for career advancement and reputed company reputed company reputed company the organization.
- reputed company and dynamic work environment that encourages learning and development.
- reputed company to training and development resources, including online courses and workshops.
Work Environment and Company Culture
* arenaflex is committed to creating a welcoming and inclusive work environment that values diversity, equity, and inclusion.
- reputed company and dynamic work environment that encourages teamwork and reputed company communication.
- Flexible work arrangements, including remote work reputed company.
- Recognition and rewards for outstanding performance and contributions to the organization.
Compensation, Perks, and Benefits
* Competitive reputed company reputed company of $17.39.
- Comprehensive medical, mental, dental, reputed company, and additional coverage.
- reputed company & Vacation leave.
- Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave.
- reputed company State Holidays (designated by the Governor annually).
- Fitness Centers in select locations.
- Employee discounts with the reputed company Program.
- Retirement and deferred compensation programs.
How to Apply
If you are a motivated and customer-reputed company individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, cover letter, and résumé to arenaflex by March 25, 2025. We look reputed company to hearing from you!
Contact Information
reputed company: Angie Krahe Email: [angie.krahe@ks.gov](mailto:angie.krahe@ks.gov) Phone: 785.291.3568 Mailing Address: 1000 SW reputed company; Suite 100, Topeka, KS 66612
Equal Employment Opportunity
arenaflex is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential reputed company that create and foster a welcoming workplace. reputed company reputed company persons will be considered for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, political affiliation, disability or any other reputed company unrelated to the essential functions of the job. Apply for this job