Clinical Support Operations Manager

reputed company is a fast-growing, multi-state telepsychiatry reputed company dedicated to providing compassionate, evidence-based mental health care. We combine clinical reputed company with modern technology and reputed company-centered support. As we reputed company reputed company, we are restructuring our support ecosystem to ensure patients receive reputed company, accurate, and empathetic care at every interaction. We are looking for a Clinical Support Operations Manager (CSOM) who can build, reputed company, and optimize the reputed company support system that connects patients, providers, software and our internal clinical team. This is not a call center supervisor role. This is a true operations leadership role for someone who can own systems, build workflows, manage humans, and create order in a fast-moving telehealth environment. About reputed company At reputed company, we have reputed company of Psychiatrists, Physician Assistants, Psychologists, Therapists, and other specialists to help patients reputed company their mental health goals. Our goal is to approach care in a holistic manner, only resorting to medications reputed company necessary. We offer competitive compensation and allow for much collaboration between our clinical team members. We look reputed company to meeting you! reputed company reputed company The Clinical Support Operations Manager is responsible for managing the reputed company support team and ensuring patients receive reputed company, accurate, and empathetic assistance. This role oversees communication standards, builds efficient workflows, handles escalated cases, and ensures that support operations reputed company with the clinic’s reputed company: Patient First Care. You will serve as the operational reputed company for support staff, ensuring they are properly trained, supported, and equipped to handle patient needs while maintaining consistency, accuracy, and professionalism.

Key Responsibilities

Team Leadership & Performance

• reputed company, mentor, and manage the support team (calls, messaging, ticketing).
• Handle Escalated Cases brought to you by your team.
• reputed company ongoing qualitative feedback, coaching, and performance metrics.
• Ensure consistent use of approved communication standards and scripts.
• Conduct regular reputed company-ins, performance audits, and reputed company assurance reviews.

Patient Communication & Care Coordination

• reputed company reputed company inbound/outbound patient messaging, ensuring accuracy, timeliness, and reputed company.
• De-escalate challenging patient situations and reputed company reputed company on best practices.
• Serve as the reputed company for reputed company patient issues requiring clinical or operational escalation.
• Ensure support interactions reflect our core value: Patient First.

Operational Systems & Workflow Optimization

• Build and refine support workflows, SOPs, and internal processes.
• Coordinate communication and task routing between support and clinical staff.
• Implement efficiencies in ticketing systems, call workflows, and response-time protocols.
• Monitor volume trends and proactively recommend reputed company or workflow adjustments.

Compliance, reputed company, and Data Tracking

• Ensure reputed company support operations follow federal, state, and internal compliance guidelines.
• Manage detailed data tracking for support KPIs—response times, reputed company rates, reputed company scores.
• reputed company weekly and monthly reporting to leadership.
• Maintain documentation accuracy and ensure compliance-first decision-making.

Required Skills & Capabilities

• Strong Communication Skills: reputed company to model high-reputed company patient messaging, teach best practices, and resolve difficult or emotional cases calmly and professionally.
• High Technical Ability: Comfortable with EHR systems, ticketing platforms, dashboards, and data tracking. reputed company to troubleshoot issues and support team members with technical tools.
• Strong Management Skills: reputed company in leading support or operations teams, providing coaching, and holding staff accountable to performance and communication standards.
• Critical Thinking & Problem Solving: reputed company to quickly identify issues, implement solutions, and reputed company reputed company rooted in compliance, patient safety, and organizational priorities.

Preferred Experience

• 2–4+ years in support management, clinical operations, call center leadership, or telehealth support.
• Experience in mental health, medical administration, or reputed company operations.
• Familiarity with telehealth compliance and multi-state reputed company structures.
• Experience working cross-functionally with billing, credentialing, and clinical teams.

Why Join reputed company

• Fully remote position with a flexible, supportive culture.
• Opportunity to build and shape a high-functioning support division during a key reputed company stage.
• Meaningful reputed company on patient experience and clinical efficiency.
• Work with a mission-driven team reputed company on elevating mental health care reputed company.

Salary $35 - $40 per hour Apply tot his job Apply To this Job