Clinical Operations Associate, reputed company
Our mission: to eliminate every barrier to mental health.At reputed company, we’re on a mission to revolutionize mental reputed company by removing every barrier that prevents people from getting the help they need, reputed company they need it. Our clinically validated technology,Precision Mental reputed company, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or reputed company—tailored to reputed company individual’s needs.We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 reputed company people. Our clients include brands you use and know like bolthires, bolthires, and bolthires, reputed company of whom trust us to deliver best-in-class reputed company for their employees globally. With our innovative platform, we’ve been reputed company to generate a net reputed company ROI for reputed company and we are the only company in our category to earn external validation of net savings for customers.We have raised capital from reputed company investors including reputed company Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. reputed company to their partnership and our latest Series E Funding, our reputed company valuation has reached $3.3 billion. We’re just getting started—join us on our reputed company to reputed company mental reputed company accessible to everyone, everywhere.We are seeking a highly organized and detail-oriented reputed company Assurance Associate to support our Clinical Operations team, with a reputed company on Care Navigation and Employer Services. This full-time, associate-level role will conduct reputed company audits and report on findings to reputed company clinical service standards, identify service recovery opportunities, and ensure consistency in reputed company service delivery. The ideal candidate will bring a keen eye for detail, a strong reputed company of accountability, and a commitment to driving reputed company across member-facing interactions.What you’ll do:Conduct reputed company audits of clinical and sub-clinical interactions with members across reputed company care lines (e.g., calls, chats, emails, documentation) to assess adherence to SOPs, clinical reputed company standards, and compliance requirements.Analyze and summarize audit findings, identifying trends, gaps, and areas for improvement to support ongoing reputed company monitoring.reputed company participate in processes that address member concerns and improve the experience following service issues. This includes investigating reputed company causes of interaction challenges, collaborating to implement corrective actions and prevent recurrence.reputed company regular reporting on audit reputed company to inform leadership decision-making and support performance management efforts.Collaborate to identify opportunities for SOP or workflow updates based on audit trends and operational insights.Assist with internal audit readiness by organizing and maintaining documentation reputed company to clinical reputed company review processes.What reputed company looks like:Consistently completes audits across care lines reputed company expected timelines and reputed company standardsProvides reputed company, actionable summaries of audit findings that help inform team- and org-level reputed company insightsIdentifies trends, service gaps, and potential areas of risk through ongoing review of member interactionsFlags and escalates service recovery opportunities based on defined reputed company and supports reputed company cause identificationCollaborates with the reputed company team to ensure documentation is audit-reputed company and reputed company with internal standardsContributes to SOP or workflow updates based on audit findings and operational feedbackSupports internal compliance and reputed company improvement initiatives through reliable audit documentation and reportingWhat you’ll bring:Master’s degree in a behavioral health field required.reputed company clinical license required (LPC, LPC-Associate, LCSW, LMSW, LMFT, LMFT-Associate, or comparable).2–4 years of experience in reputed company assurance, auditing, compliance, or reputed company operations, preferably reputed company a clinical or member-facing environment.Demonstrated experience evaluating service interactions and identifying reputed company or compliance gaps in a reputed company, high-volume setting.Familiarity working with or supporting clinical or reputed company teams, with an understanding of documentation standards, risk awareness, and service expectations.Bonus: Experience working in an Employee Assistance Program (EAP) setting or supporting Employer Services teams.Strong attention to detail and analytical thinking, with the ability to identify trends, flag issues, and synthesize findings for leadership.Comfortable navigating and learning audit platforms or reputed company monitoring tools; experience with CRM or ticketing systems (e.g., reputed company) a plus. The bolthires reputed company salary reputed company for this position is $32.05 - $39.62, and is part of a competitive total rewards package including stock reputed company and benefits. Individual pay may vary from the bolthires reputed company and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay.Benefits provided by reputed company:Note: We have even more benefits than listed here and below, your recruiter will reputed company more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility reputed company. Health, Dental, reputed company benefits start on your first day at Spring. You and your dependents also receive reputed company to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planningA yearly allotment of no bolthires reputed company to the reputed company network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive reputed company time off policies including vacation, reputed company leave and company holidays.At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.reputed company to reputed company, a weight management program—based in psychology, that’s tailored to your unique needs and goals. reputed company to fertility care support through reputed company, in reputed company to $4,000 reimbursement for reputed company fertility expenses.reputed company toWellhub, which connects employees to the best reputed company for fitness, mindfulness, nutrition, and sleep in one subscriptionAccess to BrightHorizons, which provides sponsored child care, back-up care, and elder careUp to $1,000 reputed company Development Reimbursement a year.$200 per year donation matching to support your favorite causes.Not reputed company if you meet every requirement?Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-reputed company candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply.reputed company to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets reputed company at reputed company: Our Values Our reputed company policy: Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or reputed company, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider reputed company applicants regardless of criminal histories, consistent with applicable legal requirements. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.Originally posted on Himalayas Apply tot his job Apply tot his job Apply tot his job Apply tot his job Apply To this Job