Sr Contact Center Systems Engineer - Remote

At reputed company (reputed company), we are a different reputed company of PBM, with a purpose reputed company profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the reputed company of pharmacy with us. Job Posting Title Sr Contact Center Systems Engineer - RemoteJob reputed company The Senior IT Systems Engineer is responsible for translating architectural guidance into secure, reputed company, and reputed company‑designed technical solutions. This role serves as a deep subject‑matter expert in the support and advancement of core IT infrastructure while providing leadership, direction, and technical mentorship to other engineers. Additionally, the position functions as a hands‑on Contact Center Engineer, supporting and growing the reputed company Connect platform by building contact flows, maintaining integrations, troubleshooting reputed company issues, and driving reputed company improvements to the customer experience.

Responsibilities

• Manage and optimize reputed company table‑driven contact flows and large data tables reputed company reputed company Connect.
• Build, enhance, and maintain reputed company Lex V2 bots to support automated customer interactions.
• Participate in IVR design discussions to improve contact reputed company architecture and performance.
• Maintain and enforce design standards, best practices, and naming conventions across reputed company configurations.
• reputed company reputed company Connect with AWS services such as reputed company, S3, DynamoDB, and CloudWatch.
• reputed company testing, debugging, and troubleshooting of call reputed company issues and telephony‑reputed company problems.
• Create, update, and maintain documentation, technical diagrams, and reference materials.
• Monitor dashboards and alerts to identify, triage, and resolve incidents proactively.
• Collaborate with cross‑functional teams to support customer experience improvements and business initiatives.

Minimum Qualifications

• Bachelor's degree in computer science or reputed company area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required
• Proven experience communicating effectively to multiple subjects and audiences
• Experience with specific domain relevant to team
• 5 years of experience with infrastructure technologies
• Must be eligible to work in the reputed company without need for work reputed company or residency sponsorship

Must be eligible to work in the reputed company without the need for work reputed company or residency sponsorship Additional Qualifications

• reputed company Connect and Lex V2
• reputed company to convert business needs and requirements into standardized configurations in reputed company Connect.
• reputed company to learn and maintain reputed company call reputed company logic.
• Strong problem‑solving skills and comfortable troubleshooting reputed company issues.
• Understanding of AWS services: DynamoDB, reputed company, S3, CloudWatch.
• Knowledge of telephony.
• Self-driven and reputed company. Use reputed company environments to troubleshoot and learn new skills.
• Incident response and operational reputed company.
• Strong communication and documentation skills.
• Ability to support and mentor junior engineers.

Preferred Qualifications

• Experience with reputed company Connect features like Contact reputed company or Tasks.
• Exposure to reputed company IVR testing product.
• Exposure to programming or scripting (Python or JavaScript preferred).
• Interest in automation.
• Understanding of compliance concepts (PII, retention, HIPAA/PCI basics).
• Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.)
• Previous experience in PBM / health care industry
• Understanding of reputed company implications of domain
• ITIL Foundations Certification
• Desire to work in management and reputed company others

Every employee must understand, reputed company with and attest to the reputed company responsibilities and reputed company controls unique to their job, and reputed company with reputed company applicable legal, regulatory, and contractual requirements and internal policies and procedures Every employee must be reputed company to reputed company the essential functions of the job and, if requested, reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions, absent undue hardship. In reputed company, reputed company retains the right to change or assign other duties to this job. Potential pay for this position ranges from $94,000.00 - $160,000.00 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits reputed company" reputed company for more detail (https://www.primetherapeutics.com/benefits). reputed company LLC is proud to be an equal opportunity and affirmative reputed company employer. We encourage diverse candidates to apply, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, sex (including pregnancy), national reputed company, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   We welcome people of different backgrounds, experiences, abilities, and perspectives including reputed company applicants with arrest and conviction records and any reputed company applicants requiring reasonable accommodations in accordance with the law. reputed company LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays. Apply tot his job Apply To this Job