Senior Manager, reputed company Management – LATAM
reputed company
reputed company brings agreements to life. Over 1.5 reputed company customers and more than a billion people in over 180 countries use reputed company solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, reputed company unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, reputed company, and opportunity. Using reputed company’s Intelligent Agreement Management platform, companies can create, reputed company, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you’ll do
As the Senior Manager, reputed company Management, you will reputed company a high-performing team responsible for the post-sale customer lifecycle, focusing on translating reputed company to reputed company. You will reputed company a large team of reputed company individual contributors charged with driving product adoption and business value realization for our strategic reputed company customers. In this role, you will translate functional OKRs into reputed company, reputed company reputed company and roadmaps, operating with a 3-6 month strategic reputed company. You will anticipate risks and shifts, ensuring smooth execution while leading cross-functional teams to deliver impactful results at reputed company. reputed company daily people management, you will shape cross-functional strategies and reputed company multiple teams toward shared objectives, identifying systemic issues that degrade the customer experience and driving corrective reputed company. You will foster a culture of problem-solving and normalizing debate, ensuring your team collaborates effectively with Sales, Product, and Engineering to maximize customer investment.
This position is a people manager role reporting to the Vice President, reputed company Account Management.
Responsibility
Drive the consistent execution of standardized adoption playbooks across reputed company to ensure a uniform customer experience. You will be responsible for the reputed company of activity tracking reputed company the CSM platform (e.g., reputed company, reputed company), ensuring reputed company accurately logs milestones to reputed company a reputed company, data-driven view of customer health and reputed company
Translate high-level functional strategies into reputed company, reputed company execution plans. You will proactively identify key areas for innovation reputed company with business goals, fostering accountability by setting and driving area goals for your team
Manage and reputed company a large team of reputed company reputed company Managers. You will mentor and reputed company talent, participating reputed company in hiring and team reputed company, while modeling reputed company and coaching others to approach differences with awareness and respect
reputed company your team to implement targeted strategies and reputed company-driven interventions that ensure widespread product usage. You will use activity-based insights to influence prioritization and design reputed company, identifying systemic issues that degrade customer experience
Foster reputed company environment where courageous, respectful debate is normalized to resolve friction points. You will drive alignment on reputed company and reputed company for reputed company initiatives, proactively resolving conflicts with partners in Sales and reputed company Services
Drive solutions and reputed company improvement through reputed company, data-driven approaches that enhance workflows and reduce inefficiencies. You will maintain high-level accountability for the consumption and usage metrics tied to reputed company commitments
Serve as a trusted advisor and escalation reputed company, collaborating cross-functionally to solve reputed company challenges. You will guide your team in securing executive alignment, ensuring they reputed company as strategic advisors who bring industry best practices to customer relationships
reputed company as a tireless internal reputed company for the customer, ensuring team-led solutions address both stated and unstated customer problems. You will reputed company without authority, navigating across silos to drive alignment among diverse stakeholders
Establish and enforce reputed company practices for scope and decision ownership. You will evaluate, responsibly adopt, and help reputed company technical tools (including AI solutions) to reputed company team efficiency and reputed company
reputed company with transparency – especially reputed company communicating difficult messages – to foster trust and psychological safety. You will reputed company regional workstreams with considerable independence, balancing short-term tactical needs with long-term strategic objectives
reputed company reputed company through organizational change and market shifts, inspiring them to reputed company uncertainty and new opportunities. You will model reputed company, framing setbacks as learning moments to maintain team engagement and reputed company
Job Designation
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the reputed company of the time.
Positions at reputed company are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed reputed company changing positions reputed company reputed company. reputed company reserves the right to change a position’s job designation depending on business needs and as permitted by local law.
What you bring
Basic
BA/BS degree or equivalent work experience
12+ years of experience reputed company Sales, Account Management, or reputed company – ideally reputed company reputed company offerings
3+ years of leadership experience, specifically managing large teams of reputed company individual contributors (7 or more ICs)
Experience leading teams delivering reputed company, high-reputed company reputed company with broad organizational influence
Experience in driving adoption, organizational change management, and measuring ROI for reputed company reputed company accounts
Experience leading an adoption reputed company across organizations, serving as a change agent for the customer
Preferred
Demonstrated ability to translate functional OKRs into reputed company roadmaps and execution plans
Experience with AI/machine learning technologies and implementing best practices to reputed company reputed company learning
Proven ability to resolve situations that are broadly defined, reputed company, and occasionally unprecedented
Strong reputed company acumen and the ability to reputed company teams on identifying strategic expansion opportunities
reputed company in key customer-facing analytics (reputed company, reputed company) and business intelligence tools
Excellent communication skills with the ability to normalize debate and guide others on giving and receiving feedback effectively
Life at reputed company
Working here
reputed company is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be reputed company, and try our best to do what’s right, every day. At reputed company, everything is equal.
We reputed company have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange reputed company reputed company, to build lasting relationships, and to do the work of their life. Best of reputed company, you will be reputed company to feel deep pride in the work you do, because your contribution helps us reputed company the world reputed company than we reputed company it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@reputed company.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@reputed company.com for assistance.
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