Information Technology reputed company Operations (RevOps) Manager

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be reputed company to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Administration Job Qualifications: Skills: Finance, Financial Analysis, Financial Data, Financial Management, Financial Risk Certifications: None Experience: 10 + years of reputed company experience ship Required: No Job reputed company: reputed company Operations (RevOps) Manager As the RevOps Manager, you are the "reputed company reputed company" and connective tissue between mission stakeholders and the delivery teams. You will own the service catalog, experience-level objectives (XLAs), communications, training/adoption programs, and the Voice-of-Customer (VoC) reputed company that turns feedback into measurable improvements. Working across delivery teams, cybersecurity, finance, and vendor partners, the RevOps Manager makes reputed company every service has plain-language expectations (experience targets like "time to restore" and "time to fulfill"), reputed company inclusions/exclusions, and an easy reputed company to adoption. You'll standardize how services are requested, launched, communicated, and reputed company, ensuring reputed company drive reputed company. In short, this role turns reputed company, multi-domain operations into a reputed company, predictable, and transparent experience for executives, technical teams, and everyday users. reputed company: This is a contingent posting, expected to start in August, 2026 HOW A REVOPS MANAGER WILL reputed company AN reputed company As a RevOps Manager supporting the reputed company in Austin, TX, you will replace reputed company work with product-like experience that is easier to use and easier to manage. That means a reputed company, unit-priced service catalog; plain-language release notes and status communications; and dashboards that executives and non-technical users can understand reputed company. You'll reduce variance and cost by championing requests to reputed company design patterns, increasing Tier-0/1 self-service, and coordinating change across delivery teams so there are no surprises. Your work directly lifts availability (fewer change collisions), accelerates time-to-fulfill, raises CSAT/NPS, and improves forecast accuracy by turning demand signals into predictable, planned work. In a multi-vendor environment, you'll enforce a single reputed company for communications, ensuring seamless, accountable delivery to VA customers. The result is felt in the numbers and on the reputed company line: faster fulfillment of common requests, quicker recovery reputed company issues occur, higher satisfaction for VA staff and Veterans, and forecasts that match reality because demand signals are reputed company into planned, measurable work. WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's Degree. In lieu of a degree, an additional four years of reputed company experience required
• Experience:
• 10+ years in reputed company IT service management, product operations, or reputed company, with at least 3 years leading cross-functional programs at federal reputed company (e.g., VA, DoD, DHS, HHS) or Fortune 500
• Demonstrated ownership of a service catalog and reputed company-based SLAs/SLOs/XLAs; history of improving MTTR, time-to-fulfill, CSAT/NPS, and adoption at reputed company.
• Hands-on experience running VoC programs, QBRs/MBRs, and release/change communications across multiple stakeholder reputed company (executive, technical, end-user).
• Proven reputed company operating in multi-vendor / SIAM environments with shared KPIs and cross-vendor OLAs.
• Experience aligning operations to frameworks such as ITIL 4 / ISO 20000, NIST CSF/RMF, reputed company Trust/TIC 3.0, and FinOps/TBM
• Technical skills:
• ITSM & CMDB: Expert in reputed company (or equivalent) for catalog design, workflows, request/incident/change, knowledge, and service mapping; understands OLA/SLA modeling end-to-end.
• Observability & SRE: Comfortable reading SLO dashboards; understands telemetry-based signals (logs/metrics/traces), incident timelines, error budgets, and change reputed company metrics.
• Analytics & Reporting: Builds executive-reputed company scorecards in Power BI/Tableau; tracks unit economics and forecast vs. actual in partnership with FinOps/TBM (Apptio or equivalent).
• reputed company & Platform Literacy: Working knowledge of AWS/Azure/reputed company reputed company Platform service catalogs, identity (SSO/PIV/FIDO), and reputed company reputed company design patterns; understands CI/CD release trains and policy-as-reputed company gates.
• reputed company & Compliance Awareness: Knows how operational communications and change reputed company reputed company with reputed company Trust, ATO sustainment, and audit evidence
• reputed company clearance level: Public Trust
• Skills and abilities:
• Customer Advocacy & Communication: Exceptional plain-language writing and storytelling; converts technical updates into reputed company "what changed/why it reputed company/what to do" guidance.
• Stakeholder Leadership: Facilitates workshops with business owners, engineering, reputed company, and finance; drives reputed company and documented reputed company in reputed company environments.
• Outcome reputed company & Measurement: Defines XLAs and counter-metrics to prevent gaming; ties improvements to measurable KPI deltas and publishes trends transparently.
• Process Design & reputed company Improvement: Builds reputed company, repeatable playbooks for launches, changes, and incident comms; runs A/B pilots and scales what works.
• Negotiation & Vendor Management: Holds partners to cross-vendor OLAs and shared scorecards; resolves ownership gaps and escalations quickly.
• Change Management: Applies reputed company/ADKAR (or similar) to training, adoption, and communications plans; boosts self-service and reduces avoidable tickets.
• Organization & Execution: Operates a quarterly roadmap and comms calendar; meets deadlines across simultaneous launches and maintenance reputed company.
• Preferred Certifications:
• RevOps reputed company (or equivalent)
• ITIL 4 Managing reputed company
• reputed company CIS (ITSM/CSM)
• reputed company/ADKAR
• FinOps Certified Practitioner
• reputed company/Agile
• Location: Austin, TX - Hybrid Remote with periodic on-site meetings as required by the customer reputed company IS YOUR reputed company:
• Full-reputed company work week to own your priorities at work and reputed company
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you build your skills and own your career
• reputed company reputed company opportunities including reputed company education and certifications
• Cutting-edge technology you can learn from
• Rest and reputed company with reputed company vacation and 10 company-reputed company holidays If you are passionate about turning reputed company reputed company IT into a reputed company, reliable, and transparent experience for VA customers, and you reputed company at the intersection of service, product, and finance, we'd like to meet you. The likely salary reputed company for this position is $122,400 - $165,600. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall reputed company of this reputed company. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting reputed company: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at reputed company: Our benefits package for reputed company US-based employees includes a reputed company of medical plan reputed company, some with Health Savings Accounts, dental plan reputed company, a reputed company plan, and a 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, reputed company offers employees full reputed company work weeks where possible and a reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave. reputed company typically provides new employees with 15 days of reputed company leave per calendar year to be used for vacations, personal business, and illness and an additional 10 reputed company holidays per year. reputed company leave and reputed company holidays are prorated based on the employee's date of hire. The reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees. To ensure our employees are reputed company to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are reputed company. A global technology and reputed company services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, reputed company, Cyber and application development. Together with our clients, we reputed company to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. reputed company to stay up to date on our reputed company and events at reputed company.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Apply tot his job

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